Very sensitive skin can be difficult to care for and the best solution is to use the gentlest skincare, avoid irritants and keep things simple.

Our skincare advice and product recommendations


Sensitive skin on the face should be handled carefully. Avoid exfoliators and stick to cool water when cleansing, rather than very hot or very cold water. Sensitive and rosacea-prone skin can benefit from applying a thick layer of our Intensive Nourishing Treatment Mask as often as needed. The blend of botanicals – including borage and comfrey – have been specially chosen to replenish, calm and condition skin.

Intensive nourishing Treatment Mask

Intensive Nourishing Treatment Mask

Body and haircare

When showering, avoid petrochemical detergents sodium lauryl and sodium lauryl sulphate, as these can irritate sensitive skin. Try using our gentle Orange Flower Botanical Body Wash for your body and our Botanical Shine Shampoo for your hair, as they are both formulated with natural foaming cleansers instead of petrochemical detergents.

Orange Flower Botanical Body Wash

Botanical Shine Shampoo

Orange Flower Botanical Body Wash Botanical Shine Shampoo

After showering or bathing, follow with an equally gentle body cream such as our Nourishing Botanical Body Cream. The concentrated, deeply hydrating cream will help to keep skin soothed and moisturised all day long.

Nourishing Botanical Body Cream

Nourishing Botanical Body Cream

Other useful advice

  • If you have very allergy-prone skin, it may also help to pay attention to what you are eating, as some foods can be allergy triggers and can further aggravate sensitive skin.
  • Minimise your exposure to common irritants such as fragrance and synthetic sunscreens, and if your skin is really suffering, avoid fragranced hairsprays, body sprays and air fresheners.

For more detailed advice and treatments, or for expert skincare advice, help and personal service use our online Live Help.

If you cannot see the link to the right, either all of our advisors are busy or Live Help is currently not available.