General Terms

Unless otherwise specified, these terms apply to all offers, promotions and competitions listed below (Promotions). Each Promotion may have additional specific terms which will be detailed below (Promotion Terms) and will be deemed to incorporate these General Terms. Should there be any conflict between these General Terms and the Promotion Terms, the Promotion Terms shall prevail.

All Promotions are subject to availability and fair use, while stocks last. There are no cash or other alternatives, and we reserve the right to amend or withdraw Promotions at any time, for any reason. We recommend keeping a copy of all relevant terms for future reference. Promotional offerings cannot be used in conjunction with any other promotional offer.

For Promotions where winners are chosen (including any runners-up), the following will apply: winners will be notified within 14 days of the applicable closing date and must provide a full name and UK postal address to be eligible to receive the relevant prize. If within 28 days we have had no contact from a winner to claim their prize, we have the right to pick another winner from all valid entries. Non-winners will not be notified. All prizes are not transferable and we reserve the right to substitute any prize or part thereof with a prize of equal or higher value. Winners may be required to participate in reasonable unpaid publicity associated with the relevant Promotion. The name and county of the winner will be available for one month after the Promotion end date, by sending a stamped self-addressed envelope marked with the relevant Promotion name to Liz Earle Beauty Co. Ltd, The Green House, Ryde, Isle of Wight, PO33 1BD.

Where a recipient is based outside of the UK, and is entitled to a gift or a prize which consists of any of our Botanical Essence™ fragrances, this gift or prize will be replaced with an alternative product of equal or higher value.

Promotions are not open to employees, or any immediate family members of employees, or any other person who is directly connected with the Promotion.

By participating in a Promotion, customers may be sending personal data to us. We will at all times process personal data in accordance with the Data Protection Act 1998, all applicable laws, and our Privacy Policy.

All Promotion Terms, together with these General Terms, are subject to the laws of England and Wales. Any dispute arising shall be subject to the exclusive jurisdiction of the English courts.

The promoter of all Promotions listed below is Liz Earle Beauty Co. Ltd of The Green House, Ryde, Isle of Wight, PO33 1BD.

If you have any questions or queries regarding any Promotions, please contact us on +44 (0)1983 813 913, or by email at naturallyactive@lizearle.com.

In-store gift card

  • This gift voucher can be redeemed at Liz Earle own stores in London, Ryde, Guildford and Leeds only, prior to the expiry date indicated. For store addresses, please visit lizearle.com/where-to-buy or call our friendly Customer Centre team on 01983 813913. Calls to our Customer Centre will be charged at local rates from a BT landline, mobiles and other providers will vary. Please speak to your provider for details.
  • This gift voucher is not redeemable through lizearle.com, third party retailers or mail order purchases through the Liz Earle Customer Centre or by post.
  • This gift voucher can be used in whole or part payment for any products or treatments at our 4 stores. All products and treatments are subject to availability.
  • As no personal information is taken for gift voucher customers, Liz Earle are unable to replace or reimburse the value of your gift voucher if it’s lost, stolen or damaged – please look after this card carefully and treat it just like cash.
  • We may refuse any gift voucher that has been mutilated, damaged, defaced or reproduced without our authority.
  • This gift voucher cannot be redeemed in whole or part for cash at any time.
  • After making a purchase with your gift voucher, any outstanding balance will be added to a new gift voucher, with the same expiry date as the original.
  • Refunds or credits for products or treatments purchased with this gift voucher will also be provided in the form of a gift voucher.
  • Funds on Liz Earle gift vouchers are not covered by the Financial Services Compensation Scheme. In the unlikely event of the issuer of this product becoming insolvent, the funds on your gift voucher may not be available to spend.
  • This gift voucher is issued by Liz Earle Beauty Co. Limited, The Green House, Ryde, Isle of Wight, PO33 1BD, UK, England & Wales No. 3070395 Registered address: Liz Earle Beauty Co. Limited, The Green House, Ryde, Isle of Wight, PO33 1BD, UK.


Friends of Liz Earle

Customers can obtain a complimentary Friends of Liz Earle card (FOLE card) from Liz Earle stores, as well as Liz Earle counters in John Lewis, Fenwick and Wilde & Green. The FOLE card can be used to earn flowers. A flower is a mark on a FOLE card showing that the customer has made a qualifying purchase. A qualifying purchase means a £30.00 or more spend on Liz Earle products through Liz Earle stores, or Liz Earle counters in John Lewis and Fenwick, or a €35.00 or more spend on Liz Earle products through our counter in Wilde & Green.

Customers are also entitled to one complimentary flower when they complete a Liz Earle Keep-in-Touch card.

The FOLE card remains the property of Liz Earle, and it cannot be used to purchase Liz Earle products. Customers cannot exchange the flowers on a FOLE card for cash.

All FOLE cards are valid from the date on which they are received by the customer, and they expire 12 months from this date. Any flowers remaining on a FOLE card after expiry will be deemed forfeited by the customer.

When a customer collects 5 flowers on a FOLE card, they will be entitled to 1 x Botanical Shine™ Shampoo 200ml and 1 x Eyebright™ Soothing Eye Lotion 150ml. When a customer collects 10 flowers, they will be entitled to choose from either 1 x Superskin™ Moisturiser unfragranced for sensitive skin 50ml or 1 x Superskin™ Moisturiser with natural neroli 50ml (individually a reward).

To receive rewards, customers must present their FOLE card to a member of staff in Liz Earle stores or counters.

FOLE cards are personal to each customer and cannot be pooled with flowers collected by another individual, and then redeemed together. Neither flowers nor rewards can be transferred to any other person.

Provided a customer has a valid and unstamped receipt for a qualifying purchase, and the date of the receipt is no older than two weeks, we will add flowers to the customer’s FOLE card in retrospect. Receipts cannot be combined to make up a qualifying purchase. However, if a customer has multiple FOLE cards, all flowers may be treated as being on one FOLE card.

Customers must not sell, exchange or use their FOLE card for any purpose, except as specified in these terms.

We reserve the right to reject FOLE cards or to limit the use of FOLE cards if we deem them to have been tampered with, duplicated, damaged or in any way suspected to be affected by fraud, misconduct or unauthorised use. We may withdraw any FOLE cards or take any other action as we deem appropriate if we suspect fraud, misconduct or unauthorised use. If this happens, the FOLE card will become invalid and cannot be used to redeem flowers in exchange for rewards.


Promotional discounts 

These terms apply to all promotional discount codes (Codes) which can be used to receive a special discount through our website and any other channel mentioned in relevant promotional material related to a promotional discount.

By making a purchase using a Code, customers are accepting these terms.

Unless otherwise stated in relevant promotional material, Codes do not apply to the cost of postage and packaging, kits and gifts, gift vouchers, treatments, or travel-sized products.

Codes must be entered during the checkout process online when placing an order, or presented at checkout when making a purchase in store.

Only one Code can be used per order and each code may only be used once. Customers must not publish or distribute Codes in any way.

Your Skincare Story Postcard Competition

  • Entry into this competition will be made once an image of your completed postcard is submitted to mystory@lizearle.com. Submission therefore constitutes acceptance of the competition terms and conditions. Failure to comply with these terms and conditions will automatically render a competition entry void.
  • Stories may be used for any form of activity relating to Liz Earle Beauty Co. Ltd’s (hereafter “Liz Earle”), products and services, in printed and online media. Full terms and conditions for this can be viewed here: uk.lizearle.com/terms-and-conditions.
  • In consideration of Liz Earle publicising the entrant’s story through online, social media and email correspondence, the entrant hereby agrees to grant to Liz Earle, an irrevocable, royalty-free, indefinite and unrestricted license to use, share, sublicense, reproduce, modify and publish the story throughout the world for the following purposes: (i) editorial; (ii) trade; (iii) advertising and promotional; (iv) commercial and non-commercial; or (v) any other purposes. You affirm, represent and warrant that you have the power and authority to, and do, grant to Liz Earle an irrevocable, indefinite, unrestricted, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to copy, publish, reproduce, distribute, store, modify, adapt, display and to use in any way your story or parts thereof. This license grant includes, but is not limited the following purposes: (vi) editorial; (vii) trade purposes; (viii) advertising and promotional; (ix) commercial and non-commercial; or (x) any other purposes.
  • You confirm that your story may be used by Liz Earle in any medium throughout the world including, without limitation, printed publications, presentations, and promotional materials, television, cinema or the Internet, in its original format or edited or altered in any way which Liz Earle deems appropriate.
  • You affirm, represent and warrant that (i) you own the copyright and waive any moral rights in the story produced by you in this competition, and any materials produced by you during the performance of the competition, or that you have obtained all necessary rights, consents and/or waivers from the owner of the copyright to submit the story in connection with the Competition, and to grant the rights described in these terms and conditions to Liz Earle and its Affiliates; (ii) by using the story submitted by you in connection with the Competition, in accordance with these terms and conditions Liz Earle and its Affiliates will not violate any third party legal rights or any laws.
  • All entrants must provide a full UK or ROI postal address and must be 18 years of age or over. Employees of Liz Earle, their families, dependents and agents and any other person connected with the competition are not eligible to enter.
  • Only one entry per person. No purchase necessary.
  • The competition begins on Wednesday 20th June 2018 and the closing date for the competition is 11.59pm GMT on Tuesday 14th August 2018.
  • All stories will be read by a panel of Liz Earle judges, who will select the winners. The Judges’ decision is final and no correspondence will be entered into.
  • Our Customer Centre will then notify the winners directly by email within 21 days of the competition closing. This must be acknowledged by the winner within 72 hours. Failure to respond to this email means an alternative winner will be selected from all valid entries received. The winners will be asked to provide contact details for the purposes of awarding the prize only.
  • All winners will receive Cleanse & Polish™ Hot Cloth Cleanser 100ml Starter Kit, Instant Boost™ Skin Tonic 200ml and a choice of Liz Earle Skin Repair™ or Superskin™ Moisturiser 50ml.
  • There are no cash alternatives: the prize must be accepted as offered and is not transferable. Liz Earle reserves the right to substitute a prize or part thereof with a prize of equal or higher value in the event of unforeseen circumstances.
  • Responsibility will not be accepted for loss, delay and corruption of any data in transit or in the incomplete nature of any entries to the prize draw.
  • The Promoter of this competition is: Liz Earle Beauty Co. Limited, The Green House, Ryde, Isle of Wight, PO33 1BD, UK. England & Wales No. 3070395
  • The name and region of the winner may be obtained by writing to the following address after the prize draw end date: Liz Earle Beauty Co. Limited, The Green House, Ryde, Isle of Wight, PO33 1BD, UK. England & Wales No. 3070395.
  • Entries are subject to verification. Incomplete, bulk, automated and third party entries will be disqualified. Liz Earle reserves the right to amend, alter or terminate this promotion, to refuse to accept any entrant and/or to select a winning entry at Liz Earle’s absolute discretion.
  • Liz Earle will at all times process a participant's personal data in accordance with the Data Protection Act 2018, all applicable laws and in accordance with the following privacy policy: uk.lizearle.com/privacy-policy.
  • These terms and conditions are subject to the laws of England and Wales.