General Terms

  • Unless otherwise specified, these terms apply to all offers, promotions and competitions listed below (Promotions). Each Promotion may have additional specific terms which will be detailed below (Promotion Terms) and will be deemed to incorporate these General Terms. Should there be any conflict between these General Terms and the Promotion Terms, the Promotion Terms shall prevail.
  • All Promotions are subject to availability and fair use, while stocks last. There are no cash or other alternatives, and we reserve the right to amend or withdraw Promotions at any time, for any reason. We recommend keeping a copy of all relevant terms for future reference. Promotional offerings cannot be used in conjunction with any other promotional offer.
  • For Promotions where winners are chosen (including any runners-up), the following will apply: winners will be notified within 14 days of the applicable closing date and must provide a full name and UK postal address to be eligible to receive the relevant prize. If within 28 days we have had no contact from a winner to claim their prize, we have the right to pick another winner from all valid entries. Non-winners will not be notified. All prizes are not transferable and we reserve the right to substitute any prize or part thereof with a prize of equal or higher value. Winners may be required to participate in reasonable unpaid publicity associated with the relevant Promotion. The name and county of the winner will be available for one month after the Promotion end date, by sending a stamped self-addressed envelope marked with the relevant Promotion name to Liz Earle Beauty Co. Ltd, The Green House, Ryde, Isle of Wight, PO33 1BD.
  • Where a recipient is based outside of the UK, and is entitled to a gift or a prize which consists of any of our Botanical Essence™ fragrances, this gift or prize will be replaced with an alternative product of equal or higher value.
  • Promotions are not open to employees, or any immediate family members of employees, or any other person who is directly connected with the Promotion.
  • By participating in a Promotion, customers may be sending personal data to us. We will at all times process personal data in accordance with the Data Protection Act 1998, all applicable laws, and our Privacy Policy.
  • All Promotion Terms, together with these General Terms, are subject to the laws of England and Wales. Any dispute arising shall be subject to the exclusive jurisdiction of the English courts.
  • The promoter of all Promotions listed below is Liz Earle Beauty Co. Ltd of The Green House, Ryde, Isle of Wight, PO33 1BD.
  • If you have any questions or queries regarding any Promotions, please contact us on +44 (0)1983 813 913, or by email at naturallyactive@lizearle.com.


In-store gift card

  • This gift voucher can be redeemed at Liz Earle own stores in London, Ryde, Guildford and Leeds only, prior to the expiry date indicated. For store addresses, please visit lizearle.com/where-to-buy or call our friendly Customer Centre team on 01983 813913. Calls to our Customer Centre will be charged at local rates from a BT landline, mobiles and other providers will vary. Please speak to your provider for details.
  • This gift voucher is not redeemable through lizearle.com, third party retailers or mail order purchases through the Liz Earle Customer Centre or by post.
  • This gift voucher can be used in whole or part payment for any products or treatments at our 4 stores. All products and treatments are subject to availability.
  • As no personal information is taken for gift voucher customers, Liz Earle are unable to replace or reimburse the value of your gift voucher if it’s lost, stolen or damaged – please look after this card carefully and treat it just like cash.
  • We may refuse any gift voucher that has been mutilated, damaged, defaced or reproduced without our authority.
  • This gift voucher cannot be redeemed in whole or part for cash at any time.
  • After making a purchase with your gift voucher, any outstanding balance will be added to a new gift voucher, with the same expiry date as the original.
  • Refunds or credits for products or treatments purchased with this gift voucher will also be provided in the form of a gift voucher.
  • Funds on Liz Earle gift vouchers are not covered by the Financial Services Compensation Scheme. In the unlikely event of the issuer of this product becoming insolvent, the funds on your gift voucher may not be available to spend.
  • This gift voucher is issued by Liz Earle Beauty Co. Limited, The Green House, Ryde, Isle of Wight, PO33 1BD, UK, England & Wales No. 3070395 Registered address: Liz Earle Beauty Co. Limited, The Green House, Ryde, Isle of Wight, PO33 1BD, UK.


Promotional discounts

  • These terms apply to all promotional discount codes (Codes) which can be used to receive a special discount through our website and any other channel mentioned in relevant promotional material related to a promotional discount.
  • By making a purchase using a Code, customers are accepting these terms.
  • Unless otherwise stated in relevant promotional material, Codes do not apply to the cost of postage and packaging, kits and gifts, gift vouchers, treatments, or travel-sized products.
  • Codes must be entered during the checkout process online when placing an order, or presented at checkout when making a purchase in store.
  • Only one Code can be used per order and each code may only be used once. Customers must not publish or distribute Codes in any way. 

With Love Loyalty Card

  • Customers can obtain a complimentary With Love loyalty card (WL card) from Liz Earle flagship stores, as well as Liz Earle counters in John Lewis and Fenwick. The WL card can be used to earn flower stamps. A flower stamp is a mark on a WL card showing that the customer has made a qualifying purchase. A qualifying purchase means a £40.00 or more spend on Liz Earle products through Liz Earle flagship stores, or Liz Earle counters in John Lewis and Fenwick, in a single transaction.
  • Customers are also entitled to one complimentary flower stamp when they complete a Liz Earle Keep-in-Touch card.
  • The WL card remains the property of Liz Earle, and it cannot be used to purchase Liz Earle products. Customers cannot exchange the flowers on a WL card for cash.
  • When a customer collects two flowers on a WL card, they will be entitled to a free gift. Free gifts will be determined by Liz Earle and are subject to change. Each time a customer collects a further two flowers, they will be entitled to another free gift, and the customer can continue this way until all eight spaces on the WL card have a flower stamp on them. This is a total of four free gifts per WL card.
  • To receive flowers and/or free gifts, customers must present their WL card to a member of staff in Liz Earle flagship stores or counters.
  • WL cards are personal to each customer and cannot be pooled with flowers collected by another individual, and then redeemed together. Neither flowers nor rewards can be transferred to any other person.
  • Provided a customer has a valid and unstamped receipt for a qualifying purchase, and the date of the receipt is no older than two weeks, we will add flowers to the customer’s WL card in retrospect. Receipts cannot be combined to make up a qualifying purchase. However, if a customer has multiple WL cards, all flowers may be treated as being on one WL card.
  • Customers must not sell, exchange or use their WL card for any purpose, except as specified in these terms.
  • We reserve the right to reject WL cards or to limit the use of WL cards if we deem them to have been tampered with, duplicated, damaged or in any way suspected to be affected by fraud, misconduct or unauthorised use. We may withdraw any WL cards or take any other action as we deem appropriate if we suspect fraud, misconduct or unauthorised use. If this happens, the WL card will become invalid and cannot be used to redeem flowers in exchange for rewards.

Christmas Competition

  1. Entry into this competition will be made once you comment on our Instagram post telling us why you should win this prize.
  2.  By entering the promotion, entrants confirm that they have read and agree to be bound by these terms and conditions and all rules and guidelines applicable to the use of Instagram including the rules located at https://help.instagram.com/581066165581870
  3. All entrants must be at least 18 years of age and residents of the UK or ROI. Employees of Liz Earle, their families, dependents and agents and any other person connected with the competition are not eligible to enter.
  4. Only one entry per person. No purchase necessary.
  5. The competition begins on Friday 6th December 2019 and the closing date for the competition is midnight Sunday 8th December 2019.
  6. 5 winners in total will be randomly selected from all entries. The decision is final and no correspondence will be entered into.
  7. Our Customer Centre will notify the winners directly via Instagram w/c Monday 9th December 2019. This must be acknowledged by the winner within 5 days. Failure to respond to this message means an alternative winner will be selected from all valid entries received. The winners will be asked to provide contact details for the purposes of awarding the prize only.
  8. All 5 winners will receive x2 The Winter Refresh Limited Edition 150ml 
  9. There are no cash alternatives: the prize must be accepted as offered and is not transferable. Liz Earle reserves the right to substitute a prize or part thereof with a prize of equal or higher value in the event of unforeseen circumstances.
  10. The Promoter does not accept any responsibility for any infringement of any third party intellectual property rights caused by entrants entering this prize draw.
  11. All copyright in the entries is the property of the Promoter. The Promoter reserves the right to use any entries for such purposes and no additional payment will be made for using entries in this way.
  12. Responsibility will not be accepted for loss, delay and corruption of any data in transit or in the incomplete nature of any entries to the prize draw.
  13. The Promoter of this competition is: Liz Earle Beauty Co. Limited, The Green House, Ryde, Isle of Wight, PO33 1BD, UK. England & Wales No. 3070395
  14. This promotion is in no way sponsored, endorsed or administered by, or associated with Instagram. You are providing your information to Liz Earle Beauty Co and not to Instagram. By participating in this promotion you agree to a complete release of Instagram from any claims. Participation in this promotion is subject to the official rules.
  15. Entries are subject to verification. Incomplete, bulk, automated and third party entries will be disqualified. Liz Earle reserves the right to amend, alter or terminate this promotion, to refuse to accept any entrant and/or to select a winning entry at Liz Earle’s absolute discretion.
  16. Liz Earle will at all times process a participant's personal data in accordance with the Data Protection Act 2018, all applicable laws and in accordance with the following privacy policy: https://uk.lizearle.com/content/Privacy
  17. The promoter will, on request, make available details of the prize winners (Surnames and Counties of residence). 
  18. If you object to your Surname and County being made available on request, in the event of being a prize winner, you must notify the promoter by contacting naturallyactive@lizearle.com. Your details can still be made available to the Advertising Standards Authority should they request this information to assess compliance with the CAP Code.
  •  For a list of prize winners, please write to: Liz Earle Beauty Co., The Green House, Nicholson Road, Ryde, Isle of Wight, PO33 1BD after 20th January 2019 enclosing a stamped self-addressed envelope.
  • 19. These terms and conditions are subject to the laws of England and Wales.