A woman demonstrating Liz Earle Hot Cloth Cleanser on her hand, whilst holding a basket.

Our COVID-19 service update - we're in this together.

At Liz Earle, the health and wellbeing of our customers and employees is our first priority.

Over the past few weeks, as we have discovered more about coronavirus (COVID-19), we have quickly implemented additional support and guidelines for all employees, including our store teams. 

We have followed guidance from the government and World Health Organisation to reinforce our existing hygiene protocols across all stores. With this guidance in mind, we have temporarily suspended all skincare consultations, including our Facial and Body Treatments. In addition, we will not be taking any new appointments or payments for Treatment services until further notice. 

We’re sorry for any disappointment and will be sure to let everyone know the moment we resume our services. Our amazing advisors are still available in store to provide you with personalised skincare advice and information.

If you have a Treatment appointment scheduled for the coming weeks, our team will be in touch to arrange your refund or can credit your account in case you wish to rebook when our service resumes. Please note – refunds are dependent on the method of payment used. 

We will continue to update our advice to our store teams and adapt to keep our advisors and customers safe.

Our Customer Centre team on the Isle of Wight are always happy to help by phone on +44 (0) 1983 813913 or by email at ccare@lizearle.com.

Visit our FAQs for more information

Stores & Spa Treatments

Truly immerse yourself in the botanical world of Liz Earle as you step inside one of our 3 serene stores. As you take in the calm, soothing atmosphere, you can receive tailored skincare advice from a member of our expert team, explore our entire range, indulge in a bespoke treatment and enjoy regular events.  


Our Treatment Rooms

Indulge in a bespoke facial or heavenly massage, expertly tailored to the needs of your skin, when you visit one of our tranquil treatment rooms. Located at 3 locations across the UK, our private sanctuaries provide a blissful botanical escape.