Service Desk Technician

  • Ryde, Isle of Wight
  • Full-time

Don't miss your opportunity to be part of a Great British beauty brand...

We’re looking for a Service Desk Technician, who will be responsible for the provision of 1st and 2nd line IT support during business hours (including evenings and weekends) on a shared rota basis whilst providing superb service at all times. With our unique brand story and expertise in all things naturally active, this is an exciting opportunity to join a business that is truly special!

So, what is this role all about?

Your responsibilities will include responding to and, where possible, resolving support calls and service requests raised in the Help Desk. Furthermore, you will be passing incidents and problems to the Infrastructure team, Solutions team or 3rd party vendors, whilst gathering information, investigating and assisting with root cause analysis to provide workarounds and solutions to recurring incidents/problems.

You will ensure internal procedures and work instructions are followed and, where necessary, update the support information portfolio. You will take an active part in shaping the Service Desk by suggesting, recommending and defining better ways of working. This will include looking at ways to adopt elements of the ITIL framework, along with contributing to the team’s learning environment by sharing knowledge and skills. 

Additionally, you will ensure all service requests are logged and recorded accordingly along with assigning relevant priority, managing stakeholder expectations and keeping them informed in a polite and professional manner. As a 1st line support, you will also ensure that calls that require escalating are captured and further raised with the Service Desk Manager.

And, Who are we looking for?

To be successful for the role you will have relevant experience in an IT Support environment. Previous experience in PC hardware / architecture troubleshooting is essential along with an advanced level of IT literacy including Microsoft operating systems and software packages. An understanding of ITIL would be an advantage.

It is also essential that you have excellent customer service skills both over the phone and face-to-face, combined with a flexible and helpful attitude. You will have a genuine passion for IT and keep yourself up to date with technical trends and emerging technologies.

Our Service Desk is operational 7 days per week on a shared rota basis, which will therefore include evening and weekend cover.

Furthermore, you will continuously operate within the remit of our Precious Recipe:
We Care More
We Never Settle
We Are One Team.

To flourish at Liz Earle, you will be at ease with the fast pace, volatility and competitiveness of retail, approaching every single day with positivity and resilience. 

What can we offer you in return?
This is a fantastic opportunity to experience working for an iconic British beauty brand, while being part of our global WBA family.

As a Service Desk Technician, you will join a professional and friendly team of IT experts with a reputation for providing prompt and professional IT support to our colleagues across head office and field.

In addition to salary, our benefits include (but are not limited to) a generous holiday allowance, contributory pension, life insurance, 50% personal product discount and a goodie box each month.

Living on the South Coast? The commute is only 10 minutes over by hovercraft from Southsea with a pick up from Ryde. All covered by Liz Earle.

How to apply

  • Email
  • Copy and paste the job type and location of the role you are applying for in the subject line.
  • Attach your CV, covering letter and current salary details.

Please note

Due to the high volume of applications that we receive for our roles, we are unable to personally reply to all applications and only successful candidates will be contacted. Please do feel free to apply again in the future if you see something else you are interested in.

Diversity and inclusion is at the centre of everything we do. Liz Earle Beauty Co. is an equal opportunities employer, part of Walgreens Boots Alliance. We work closely with our Global Brands recruitment partners within the wider WBA and may share your information internally for recruitment purposes only. Where we do this, we ensure they give your information the same level of care and security as we do in accordance with GDPR. If your application is unsuccessful, we will retain your details for a period of twelve (12) months and may contact you about alternative vacancies.