Service Desk Technician

  • Ryde, Isle of Wight
  • Full-time


New year, new challenge…
At Liz Earle we are recommencing our search for an experienced Service Desk Technician to join a friendly IT Helpdesk based in our offices in Ryde. Responsible for the provision of 1st and 2nd line IT support during business hours, the role will be to ensure superb service at all times. With our unique brand story and expertise in all things naturally active, this is an exciting opportunity to become part of our growing team!

So, what is this role all about?

Your responsibilities will include responding to and resolving support calls and service requests raised in the Help Desk.

You will make sure all service requests are logged and recorded accordingly, along with assigning relevant priority and managing stakeholder expectations. As a 1st line support, you will also ensure calls that require escalating are raised with the Service Desk Manager. Additionally, you will be passing incidents and problems to the Infrastructure team, Solutions team or 3rd party vendors.

A part of your role will be to make sure internal procedures and work instructions are followed as well as take an active part in shaping the future of the Liz Earle Service Desk by suggesting, recommending and defining new ways of working. This will include looking at ways to adopt elements of the ITIL framework, along with sharing knowledge and skills within the team.

And, Who are we looking for?

Simply someone with an IT qualification and relevant experience within IT Support in a business environment. An advanced level of IT literacy, including Microsoft operating systems and software packages, is needed whilst an understanding of ITIL and how this applies to the IT support framework would be desirable.

A skilled communicator, you have a genuine customer focus and flexible attitude. You love keeping yourself up to date with technical trends and new technologies and have a real passion for all things IT.

In addition to good technical expertise you will live up to our Precious Recipe:
We Care More
We Never Settle
We Are One Team.

Our Service Desk is covered 7 days per week 8am to 8pm, hence willingness to work on a shared rota basis including weekends and evenings will be required. A valid driving license would also be beneficial due to occasional visits to our Cowes site.

To flourish at Liz Earle, you are at ease with ambiguity and change, approaching every single day with positivity and resilience while taking full ownership for your output.

What can we offer you in return?
This is a fantastic opportunity to join a passionate team of IT specialists with a reputation for providing prompt and professional IT support to our colleagues across head office and field. Working from the Ryde head office you'll be flying the Isle of Wight flag and supporting our mission to take our British brand to the next level!

On top of a competitive salary, our benefits include a generous holiday allowance, contributory pension, life insurance, 50% personal product discount and a goodie box each month! This really is your chance to be part of something special. #joinlizearle

How to apply

  • Email
  • Copy and paste the job type and location of the role you are applying for in the subject line.
  • Attach your CV, covering letter and current salary details.
  • As we are simply reopening a vacancy from Oct/ Nov, previous applicants won’t need to reapply. 

Please note

Due to the high volume of applications that we receive for our roles, we are unable to personally reply to all applications and only successful candidates will be contacted. Please do feel free to apply again in the future if you see something else you are interested in.

Diversity and inclusion is at the centre of everything we do. Liz Earle Beauty Co. is an equal opportunities employer, part of Walgreens Boots Alliance. We work closely with our Global Brands recruitment partners within the wider WBA and may share your information internally for recruitment purposes only. Where we do this, we ensure they give your information the same level of care and security as we do in accordance with GDPR. If your application is unsuccessful, we will retain your details for a period of twelve (12) months and may contact you about alternative vacancies.