Service and Education Trainer

Internal opportunity

  • North East & Central Regions
  • Full-time

Don’t miss your opportunity to become part of a winning team…
We are looking for a Service and Education Trainer to join our field-based retail training team on a fixed term basis to cover maternity leave. As a retail trainer you’ll coach, develop and inspire our Retail Teams across the North East and Central England areas. Your role will be to provide teams with the tools and knowledge across our products, service model and behaviours to deliver a best in class customer experience. Focussed in honest and modern beauty and skincare advice, you will enable our teams to engage the hearts and minds of the customer ultimately leading into attainment of our commercial KPIs. With our unique brand story, expertise in all things naturally active, this is an exciting opportunity to be part of something truly special!

So, what is this role all about?

You’ll work closely with key stakeholders spanning Retail Operations and People and Development to align on key education priorities and training needs within your area covering 31 stores. You’ll manage your diary and travel effectively catering for business priorities and undertaking engaging and impactful store visits that target specific training needs and support the achievement of our commercial KPIs. You’ll document and evaluate all training delivered and set up actionable objectives and follow up whilst engaging relevant stakeholders simultaneously. In addition to shop floor-based training, you’ll deliver classroom training on a regional basis to equip retail teams with the knowledge and skills to deliver the Liz Earle service model and other retail initiatives.

And, who are we looking for?

An experienced coach and mentor with a keen interest in learning and development you will target the needs of our retail teams operating in a competitive retail landscape. Equipped with first class presentation skills along with a confident and engaging delivery, a skilled communicator all around. 

A thorough knowledge of our business, brand and products is essential including a track record on delivering training initiatives across selling skills, customer service and behaviours to mention but a few.  An effective relationship builder, you will build positive collaborative relationships with colleagues around the business, whilst leading by example and inspiring our retail teams to deliver the best of Liz Earle. A skilled planner, you will operate effectively in a multisite role organising time and priorities effectively while catering for the needs of the business and our individual team members.  

Additionally, you will continuously operate within the remit of our Precious Recipe: 
We Care More
We Never Settle
We Are One Team 

To flourish at Liz Earle, you will be at ease with ambiguity and change, approaching each day with positivity and resilience while taking full ownership for your deliverables.

What can we offer you in return?
This is a fantastic opportunity to join a team of Service and Education experts, working together with Retail and People teams to deliver the Liz Earle Magic.

With our strong Isle of Wight heritage, love for natural beauty, agenda on sustainability and focus on the Customer this is your chance to be part of something special. 

In addition to a basic salary, our benefits include (but are not limited to) a generous holiday allowance, contributory pension, life insurance, 50% personal product discount and a goodie box each month. #joinlizearle

How to apply

  • Email
  • Copy and paste the job type and location of the role you are applying for in the subject line.
  • Attach your CV, covering letter and current salary details.
  • Closing date: 12th December

Please note

Due to the high volume of applications that we receive for our roles, we are unable to personally reply to all applications and only successful candidates will be contacted. Please do feel free to apply again in the future if you see something else you are interested in.

Diversity and inclusion is at the centre of everything we do. Liz Earle Beauty Co. is an equal opportunities employer, part of Walgreens Boots Alliance. We work closely with our Global Brands recruitment partners within the wider WBA and may share your information internally for recruitment purposes only. Where we do this, we ensure they give your information the same level of care and security as we do in accordance with GDPR. If your application is unsuccessful, we will retain your details for a period of twelve (12) months and may contact you about alternative vacancies.