Senior Customer Centre Advisor

internal applicants only

  • Ryde, Isle of Wight
  • Full-time (37.5hrs)

This is a fantastic opportunity to work with a team of passionate Customer Service experts committed to giving our customers a range of simple yet effective products, together with exceptional levels of service and personalised honest advice!

As a Senior Customer Centre Advisor, you will play a pivotal role in ensuring delivery of service excellence through regular training, development and support. The team provides first class support to incoming customer queries via phone, email and social media. This includes providing expert advice regarding our products, supporting the overall service initiatives and handling complex queries as well ensuring sales targets are being met.

The role will involve working on a flexible Monday to Sunday rota basis.

So, who are we looking for?
A positive candidate with our Precious Recipe at heart! Sound customer service skills and track record of achievement in meeting targets and KPIs is essential for this role.

You will possess excellent communication skills, have the ability to motivate, encourage and develop new team members, whilst delivering on set targets. A result driven individual with a genuine interest in our customers at heart, you will work together with your peers and management to support the delivery of Customer Centre objectives. You will have a good level of computer literacy across Microsoft applications and a basic understanding of social media platforms. Additionally, you will be naturally organised, able to prioritise effectively, along with the courage and diplomacy to step up and lead the team in the absence of the Team Leader.

What can we offer you in return?
Coaching, training and development to support your career aspirations! Our Precious Recipe – We Care More, We Never Settle and We Are One Team highlights our commitment to customers and colleagues alike. As such as a business we will invest on you, providing you with exposure and training to build you up to become a super star customer service advisor. This is your chance to be part of something special.

In addition to a competitive salary, our benefits include (but are not limited to) a generous holiday allowance, contributory pension, life insurance, 75% personal product discount and a goodie box each month!

How to apply

  • Email
  • Copy and paste the job type and location of the role you are applying for in the subject line.
  • Attach your CV, covering letter and current salary details.
  • Closing date:  16th August 2019

Please note

Due to the high volume of applications that we receive for our roles, we are unable to personally reply to all applications and only successful candidates will be contacted. Please do feel free to apply again in the future if you see something else you are interested in.

Diversity and inclusion is at the centre of everything we do. Liz Earle Beauty Co. is an equal opportunities employer, part of Walgreens Boots Alliance. We work closely with our Global Brands recruitment partners within the wider WBA and may share your information internally for recruitment purposes only. Where we do this, we ensure they give your information the same level of care and security as we do in accordance with GDPR. If your application is unsuccessful, we will retain your details for a period of twelve (12) months and may contact you about alternative vacancies.