Frequently Asked Questions

Returns & refunds

  • What is your returns policy?

    We hope that you love our products as much as we do, but if for any reason you are unhappy with any item purchased through our Customer Centre or website, then please call us on +44 (0)1983 813913 within 14 days of receiving your order and we will be happy to arrange a refund or exchange. Products purchased in store can be returned back to the store, with proof of purchase within 14 days for a refund or exchange.  If you're dissatisfied with our proposed resolution for any reason, you can raise a complaint with the EU's Online Dispute Resolution website.

  • How do I return a product to you?

    Please contact our friendly Customer Centre team on +44 (0)1983 813913 who will be happy to assist you further.

  • How do I return a product to you purchased in a Liz Earle store?

    Products purchased in store can be returned back to the store, with proof of purchase, within 14 days for a refund or exchange.

  • How do I cancel my order?

    You have the statutory right to cancel your order, but no later than 14 working days after the day after you receive the product. You can also cancel your order at any time prior to the order being processed. Please be aware that orders are usually processed on the same day that they are received. Please call our Customer Centre on +44 (0)1983 813913 or email cancellation@lizearle.com with your name, address and order reference number.

    You also have the statutory right to withdraw from the order at any time after it has been despatched, but no later than 7 working days after the day you receive the product. Please call our Customer Centre on +44 (0)1983 813913 or email cancellation@lizearle.com with your name, address and order reference number.