Our Treatment Rooms are reopening!
Monday 24th August
We’re pleased to announce that our Treatment Rooms are now open again for bookings! Your safety and wellbeing is, and always has been, our top priority, which is why we’ve introduced some new safety measures to keep you and our teams as safe as possible. Before you step into store we ask that you please read the below guidelines – while we’re still working hard to make your treatment experience as luxurious and relaxing as possible, it may be a little different to what you’ve been used to in the past.
If you have any questions, please do not hesitate to reach out to our friendly Isle of Wight and Guildford teams in store. We’re looking forward to seeing you!
How we’re keeping you safe
Adapted Treatment Menu
To meet current government guidance we have temporarily reduced the number of services we offer, suspending treatments longer than 60 minutes and facials that include steaming. The treatments affected are our Signature Facial, Purifying Facial, Nourish and Nurture Ritual and Interactive Skincare Tutorial – we apologise for any disappointment caused.
NEW Bespoke Facial
To make up for our suspended treatments, we’ve created an all-new facial where your therapist will hand-pick the best products and techniques to meet your skin goals. To find out more, take a look at our Treatment Menu.
To reduce time in store, we’ll schedule a 15-minute call for you with a therapist 48 hours before your appointment. During this time we’ll conduct our necessary medical and screening checks and discuss your treatment needs – all from the comfort of your own home.
To help us maintain social distancing measures, we ask that you attend your appointment alone. If you have extenuating circumstances that require another adult to attend, please speak to a member of staff in store and we will do our best to accommodate you.
To protect you and our team, our therapists will be wearing PPE during your treatment. This will include a facial visor, a face mask and a disposable apron which will be changed between each treatment. You should also arrive wearing a mask – which can be removed when necessary during the treatment.
Less is more
Please bring as few possessions with you to your appointment as possible, including jewellery. For necessary possessions we will provide a disinfected storage space.
In line with government advice, we will be unable to provide any refreshments before or after your treatment, so we recommend bringing your own water bottle to stay hydrated.
Where possible please use card to pay for your treatment, with contactless payment preferred at checkout.
Rest assured that all facial devices, tools, equipment and room accessories are fully disinfected between every treatment. A full risk assessment has also been carried out for every treatment and approved by our Health & Safety Officer.
To ensure any facial contact remains low risk, we will temporarily be using single-use facial mitts, cotton cloths and cotton pads during treatments. While we understand and are concerned about the environmental impact, there are no suitable alternatives at this time that have a similar low risk of transmission.
Removal of soft furnishings
Duvets and throws will not be used during this time and our towels, as always, will be washed after every treatment. Our cosy heated blankets will still be on the beds for when you need extra comfort and warmth.