Our Treatment Rooms are reopening!
Monday 24th August
We’re pleased to announce that our Treatment Rooms are now open again for bookings! Your safety and wellbeing is, and always has been, our top priority, which is why we’ve introduced some new safety measures to keep you and our teams as safe as possible. Before you step into store we ask that you please read the below guidelines – while we’re still working hard to make your treatment experience as luxurious and relaxing as possible, it may be a little different to what you’ve been used to in the past.
If you have any questions, please do not hesitate to reach out to our friendly Isle of Wight and Guildford teams in store. We’re looking forward to seeing you!
How we’re keeping you safe
Adapted Treatment Menu
To meet current government guidance we have temporarily reduced the number of services we offer, suspending treatments longer than 60 minutes and facials that include steaming. The treatments affected are our Signature Facial, Purifying Facial, Nourish and Nurture Ritual and Interactive Skincare Tutorial – we apologise for any disappointment caused.
NEW Bespoke Facial
To make up for our suspended treatments, we’ve created an all-new facial where your therapist will hand-pick the best products and techniques to meet your skin goals. To find out more, take a look at our Treatment Menu.
To reduce time in store, we’ll schedule a 15-minute call for you with a therapist 48 hours before your appointment. During this time we’ll conduct our necessary medical and screening checks and discuss your treatment needs – all from the comfort of your own home.
To help us maintain social distancing measures, we ask that you attend your appointment alone. If you have extenuating circumstances that require another adult to attend, please speak to a member of staff in store and we will do our best to accommodate you.
To protect you and our team, our therapists will be wearing PPE during your treatment. This will include a facial visor, a face mask and a disposable apron which will be changed between each treatment. You should also arrive wearing a mask – which can be removed when necessary during the treatment.
Less is more
Please bring as few possessions with you to your appointment as possible, including jewellery. For necessary possessions we will provide a disinfected storage space.
In line with government advice, we will be unable to provide any refreshments before or after your treatment, so we recommend bringing your own water bottle to stay hydrated.
Where possible please use card to pay for your treatment, with contactless payment preferred at checkout.
Rest assured that all facial devices, tools, equipment and room accessories are fully disinfected between every treatment. A full risk assessment has also been carried out for every treatment and approved by our Health & Safety Officer.
To ensure any facial contact remains low risk, we will temporarily be using single-use facial mitts, cotton cloths and cotton pads during treatments. While we understand and are concerned about the environmental impact, there are no suitable alternatives at this time that have a similar low risk of transmission.
Removal of soft furnishings
Duvets and throws will not be used during this time and our towels, as always, will be washed after every treatment. Our cosy heated blankets will still be on the beds for when you need extra comfort and warmth.
If you or a member of your household has experienced COVID-19 symptoms (high temperature, a new continuous cough or loss or change to your sense of taste or smell) in the 14 days prior to your treatment, your appointment will need to be postponed.
- We kindly ask that you arrive at the time your appointment is scheduled. With strict social distancing measures in place in-store, bookings have been timed and staggered to accommodate a safe number of people in store. Please do not arrive early for your appointment if possible as you may not be able to wait inside.
- You’ll find hand sanitising stations as you enter the store as well as within the Treatment Room. Please use these prior to your treatment if possible.
- On arrival you will be guided to our Treatment Room straight away by your therapist where we will complete the final stage of your consultation. Our waiting area will not be in use during this time.
- When your treatment is complete, your therapist will check that the shop floor can adhere to the social distancing measures. If it has reached maximum capacity, you may need to wait (and continue your relaxation) in the comfy treatment room for another few minutes.
- Can I buy gift vouchers for treatments?
All of our treatments are perfect to give as a special gift. Simply visit one of our treatment rooms, buy online or call our Customer Care Centre on +44 (0)1983 813913 to order a Treatment Gift Voucher. If you have a Treatment Gift Voucher please ensure to bring it with you on the day of your treatment for payment. Please be aware that Liz Earle Treatment Gift Vouchers can only be redeemed at Liz Earle flagship stores.
- How often should I have a treatment?
A facial every 6-8 weeks will give you personal time to relax and restore your wellbeing, and is an effective, blissful way to ensure healthy-looking, glowing skin – your therapist will be happy to advise you on how often they would recommend treatments for you.
- Can I have a treatment if I am pregnant?
When booking a treatment, please let us know if you are pregnant or trying to conceive, so we can give you the best advice on the suitability of treatments. We are unable to offer facials or massages to anyone during the first trimester or last two weeks of pregnancy.
- Are your treatments suitable for men?
All of our treatments are suitable for both men and women.
- What time should I arrive?
You are encouraged to arrive 10 minutes prior to your appointment to allow time to complete a confidential Treatment Consultation form and for you to relax and benefit fully from your treatment.
- Can I bring my pet?
Pets and other animals are not permitted, except for guide or assistance animals.
- Can I have my phone on during the treatment?
To maintain the restful atmosphere of the Treatment Rooms, we would ask that you please switch off any mobile phones, tablets and similar devices.
- Are the Treatment Rooms available for private hire?
Yes, our stores and Treatment Rooms are available for private hire and are perfect for a group of friends wishing to experience treatments together. For more details, please contact the relevant store and speak to a member of our team.
- Can I exchange a Treatment Gift Voucher for Liz Earle products?
Yes, your voucher can be exchanged for Liz Earle products. Please bring it with you on the day of purchase. Please be aware that this is only available in Liz Earle stores.
- What if I’m undergoing medical treatment?
Please inform us if you are currently undergoing any medical treatment at the time of booking so that we may make any necessary adaptations to ensure you receive the best and safest treatment possible.
- What is the age limit?
For anyone under 14 – we regret that we cannot offer treatments due to strict health and safety guidelines. For anyone aged 14-15 – we can offer the Healthy Beautiful Skin Facial with the consent, and in the presence of, a parent or guardian. For anyone aged 16-18 – we can offer all treatments with the consent, and in the presence of, a parent or guardian.
- What if I’m late?
If you are late, we will try to accommodate your treatment in the time remaining, but may have to adapt it slightly. If you arrive more than 10 minutes after your appointment time, it may be necessary to reschedule it and our cancellation policy may apply.
- Are children allowed in the Treatment Rooms?
We regret that children are not able to accompany parents into the Treatment Room or be left unsupervised in the reception area or the shop while you enjoy your treatment.
- Can I give a gratuity?
Our prices do not include gratuity. If you would like to offer a gratuity, this may be given directly to your therapist, at your discretion. We regret that gratuity cannot be added to card payments.
Bookings and cancellation policy
We understand that life doesn't always run smoothly and there are times when you may need to cancel an appointment. A deposit of 50% of your treatment price will be payable when booking and is redeemable against your treatment. If you wish to cancel or reschedule your appointment, please allow at least 24 hours notice and we will be pleased to put your deposit towards a new booking. We regret that we cannot transfer or refund deposits for treatments missed or where less than 24 hours notice is received.
Treatment courses must be completed within one year of booking to qualify for the full discount. Refunds or partial refunds will not be offered on any incomplete courses. Our course offer means that when you book 5 of the same treatment, you will receive a 6th treatment for free. If the complimentary treatment does not match the original treatment course, or, if it exceeds the original treatment value, the difference in price will be payable by the customer.
Skincare and product advice
Our Customer Centre team on the Isle of Wight are always happy to help by phone on +44 (0) 1983 813913 or by email at email@example.com.