Liz Earle − Award-winning skincare, haircare and fragrance

Our COVID-19 service update - we're in this together.

At Liz Earle, the health and wellbeing of our customers and employees is our first priority.

Over the past few weeks, as we have discovered more about coronavirus (COVID-19), we have quickly implemented additional support and guidelines for all employees, including our store teams. 

We have followed guidance from the government and World Health Organisation to reinforce our existing hygiene protocols across all stores. With this guidance in mind, we have temporarily suspended all skincare consultations, including our Facial and Body Treatments. In addition, we will not be taking any new appointments or payments for Treatment services until further notice. 

We’re sorry for any disappointment and will be sure to let everyone know the moment we resume our services. Our amazing advisors are still available in store to provide you with personalised skincare advice and information.

If you have a Treatment appointment scheduled for the coming weeks, our team will be in touch to arrange your refund or can credit your account in case you wish to rebook when our service resumes. Please note – refunds are dependent on the method of payment used. 

We will continue to update our advice to our store teams and adapt to keep our advisors and customers safe.

Our Customer Centre team on the Isle of Wight are always happy to help by phone on +44 (0) 1983 813913 or by email at ccare@lizearle.com.

Visit our FAQs for more information

Our Treatment Menu

Step inside one of our tranquil treatment rooms to discover both blissful relaxation and visible results. Thoughtfully designed surroundings that work in harmony with all of your senses is just one aspect of the unforgettable experience. Born from the belief that regular facial treatments are essential for achieving a radiant glow, and form a vital part of your complete skincare routine, our treatments offer expert care for all skin types, just like our much-loved skincare range. Our selection of face and body treatments, suitable for both men and women, work to deliver optimum results on the day and beyond.

Along with a detailed pre-treatment consultation, where we learn a little bit more about your skincare routine and lifestyle, our award-winning product range allows our highly-trained therapists to tailor the treatment. This is combined with a selection of techniques, from hands-on massage sequences to state-of-the-art, non-invasive technologies, making each treatment beautifully bespoke to your skin’s needs – whether dry, congested, sensitive or showing the visible signs of ageing. Handpicked for their expert training, passion and knowledge, our therapists offer a first-class service to ensure you leave feeling revitalised, and with a true Liz Earle glow.

Bookings and cancellation policy

We understand that life doesn't always run smoothly and there are times when you may need to cancel an appointment. A deposit of 50% of your treatment price will be payable when booking and is redeemable against your treatment. If you wish to cancel or reschedule your appointment, please allow at least 24 hours notice and we will be pleased to put your deposit towards a new booking. We regret that we cannot transfer or refund deposits for treatments missed or where less than 24 hours notice is received.

Treatment courses

Treatment courses must be completed within one year of booking to qualify for the full discount. Refunds or partial refunds will not be offered on any incomplete courses. Our course offer means that when you book 5 of the same treatment, you will receive a 6th treatment for free. If the complimentary treatment does not match the original treatment course, or, if it exceeds the original treatment value, the difference in price will be payable by the customer.

Skincare and product advice

Our Customer Centre team on the Isle of Wight are always happy to help by phone on +44 (0) 1983 813913 or by email at ccare@lizearle.com.