Liz Earle − Award-winning skincare, haircare and fragrance

Our Treatment Rooms are reopening! 

Monday 24th August

We’re pleased to announce that our Treatment Rooms are now open again for bookings! Your safety and wellbeing is, and always has been, our top priority, which is why we’ve introduced some new safety measures to keep you and our teams as safe as possible. Before you step into store we ask that you please read the below guidelines – while we’re still working hard to make your treatment experience as luxurious and relaxing as possible, it may be a little different to what you’ve been used to in the past.

If you have any questions, please do not hesitate to reach out to our friendly Isle of Wight and Guildford teams in store. We’re looking forward to seeing you!

How we’re keeping you safe

Adapted Treatment Menu

To meet current government guidance we have temporarily reduced the number of services we offer, suspending treatments longer than 60 minutes and facials that include steaming. The treatments affected are our Signature Facial, Purifying Facial, Nourish and Nurture Ritual and Interactive Skincare Tutorial – we apologise for any disappointment caused.

NEW Bespoke Facial

To make up for our suspended treatments, we’ve created an all-new facial where your therapist will hand-pick the best products and techniques to meet your skin goals. To find out more, take a look at our Treatment Menu.

Telephone consultations

To reduce time in store, we’ll schedule a 15-minute call for you with a therapist 48 hours before your appointment. During this time we’ll conduct our necessary medical and screening checks and discuss your treatment needs – all from the comfort of your own home.

Single appointments

To help us maintain social distancing measures, we ask that you attend your appointment alone. If you have extenuating circumstances that require another adult to attend, please speak to a member of staff in store and we will do our best to accommodate you.

PPE

To protect you and our team, our therapists will be wearing PPE during your treatment. This will include a facial visor, a face mask and a disposable apron which will be changed between each treatment. You should also arrive wearing a mask – which can be removed when necessary during the treatment.

Less is more

Please bring as few possessions with you to your appointment as possible, including jewellery. For necessary possessions we will provide a disinfected storage space. 

Stay hydrated

In line with government advice, we will be unable to provide any refreshments before or after your treatment, so we recommend bringing your own water bottle to stay hydrated.

Cashless payment

Where possible please use card to pay for your treatment, with contactless payment preferred at checkout.

Extra cleaning

Rest assured that all facial devices, tools, equipment and room accessories are fully disinfected between every treatment. A full risk assessment has also been carried out for every treatment and approved by our Health & Safety Officer.

Single-use accessories

To ensure any facial contact remains low risk, we will temporarily be using single-use facial mitts, cotton cloths and cotton pads during treatments. While we understand and are concerned about the environmental impact, there are no suitable alternatives at this time that have a similar low risk of transmission.

Removal of soft furnishings

Duvets and throws will not be used during this time and our towels, as always, will be washed after every treatment. Our cosy heated blankets will still be on the beds for when you need extra comfort and warmth.

On arrival

• We kindly ask that you arrive at the time your appointment is scheduled. With strict social distancing measures in place in-store, bookings have been timed and staggered to accommodate a safe number of people in store. Please do not arrive early for your appointment if possible as you may not be able to wait inside.
• You’ll find hand sanitising stations as you enter the store as well as within the Treatment Room. Please use these prior to your treatment if possible.
• On arrival you will be guided to our Treatment Room straight away by your therapist where we will complete the final stage of your consultation. Our waiting area will not be in use during this time.
• When your treatment is complete, your therapist will check that the shop floor can adhere to the social distancing measures. If it has reached maximum capacity, you may need to wait (and continue your relaxation) in the comfy treatment room for another few minutes.

Bookings and cancellation policy

We understand that life doesn't always run smoothly and there are times when you may need to cancel an appointment. A deposit of 50% of your treatment price will be payable when booking and is redeemable against your treatment. If you wish to cancel or reschedule your appointment, please allow at least 24 hours notice and we will be pleased to put your deposit towards a new booking. We regret that we cannot transfer or refund deposits for treatments missed or where less than 24 hours notice is received.

Treatment courses

Treatment courses must be completed within one year of booking to qualify for the full discount. Refunds or partial refunds will not be offered on any incomplete courses. Our course offer means that when you book 5 of the same treatment, you will receive a 6th treatment for free. If the complimentary treatment does not match the original treatment course, or, if it exceeds the original treatment value, the difference in price will be payable by the customer.

Skincare and product advice

Our Customer Centre team on the Isle of Wight are always happy to help by phone on +44 (0) 1983 813913 or by email at ccare@lizearle.com.