Liz Earle − Award-winning skincare, haircare and fragrance

We never do it and have been certified under The Leaping Bunny Program, an internationally recognised cruelty-free certification, since its launch. We do use animal by-products such as beeswax, propolis and Manuka honey, however we never use animal-derived ingredients such as carmine, shellac or collagen. All of our products are suitable for vegetarians.
 

The key to radiantly healthy-looking skin is our simple 3-step cleanse, tone and moisturise routine – used every day, morning and evening.

Step 1: Cleanse & Polish™ Hot Cloth Cleanser
Our original beauty icon deeply cleanses to instantly remove daily grime, pollutants and make up to reveal smoother, clearer and brighter-looking skin.

Step 2: Instant Boost™ Skin Tonic
This heavenly-scented, alcohol free and non-drying floral toner provides an instant boost of hydration, while refreshing, soothing and toning.

Step 3: Moisturiser
Your choice of Skin Repair™ or Superskin™ Moisturiser, each expertly tailored to soften, smooth and condition different skin types.

We don't supply samples, but our travel sizes are an excellent way to try many products within our range. Most of these travel sizes contain enough product to last you approximately 7-10 days. If you are thinking of buying a product and are concerned it may not be to your liking, please bear in mind that we are happy to offer a refund or exchange on any unsuitable products. Simply contact us within 14 days of receiving the product and we will be happy to arrange this for you. Products purchased in store can be returned back to the store, with proof of purchase, within 14 days, for a refund or exchange.

We hope that you love our products as much as we do, but if for any reason you are unhappy with any item purchased through our Customer Centre or website, then please call us on +44 (0)1983 813913 within 14 days of receiving your order and we will be happy to arrange a refund or exchange. Products purchased in store can be returned back to the store, with proof of purchase within 14 days for a refund or exchange.  If you're dissatisfied with our proposed resolution for any reason, you can raise a complaint with the EU's Online Dispute Resolution website.

Please contact our friendly Customer Centre team on +44 (0)1983 813913 who will be happy to assist you further.

Products purchased in store can be returned back to the store, with proof of purchase, within 14 days for a refund or exchange.

Changing your billing address is quick and easy online. Once you have logged in to your account, go to ‘My account’ and then ‘My address book’. From this page you can delete and add new addresses and set defaults for both billing and delivery.

If you have multiple addresses in your address book, you can select which is used during the checkout process.

Many of our promo codes are unique and can only be used once against an order placed using the email address to which it was initially sent. Some of our codes are only valid on selected ranges and this will be indicated in your email. You will need to log in to your account before applying the code. It should be added to your shopping basket in the ‘Do you have a promo code?’ box before checkout and the discount or reward should be applied automatically.

The promotional code field is case-sensitive, so the code would need to be entered exactly as it appears in the email. We would recommend typing the code in manually, rather than copying and pasting it directly from the email. Once entered, you need to click on ‘Apply’ to apply the discount or reward to your shopping basket.

Adding an alternative payment card to your account gives you the flexibility to pay online using the most convenient card for you.

Once you have logged in to your account, go to ‘My account’ and then ‘My saved cards’. Simply select ‘Add new’ and complete the necessary details for your new payment card and this card will then be available when you checkout online. Alternatively, you are also able to add a new card during the checkout process.

Yes. We despatch all our orders via Royal Mail. Regardless of whether you choose to have your order delivered via standard, priority, special or recorded signed for service, you will be able to track your parcel's progress.

When you receive your despatch confirmation, within the body of the email we will include a link to the Royal Mail website, which will then enable you to Track & Trace your parcel. Please be aware that information relating to your order may not be available to view immediately after it leaves us – if this is the case, please try again a little later.

If you chose to have your order sent overseas, including via our international signed for service, please call us on +44(0) 1983 813 913 and we will be happy to assist you.

If you would like to send orders to more than one address, please place a separate order for each delivery address.

Yes, please enter your delivery address as normal during the checkout process. Please note that even when the name used on your delivery address is different to your billing address, your entire order will be sent to the delivery address along with any complimentary items and paperwork.

All of our treatments are perfect to give as a special gift. Simply visit one of our treatment rooms, buy online or call our Customer Centre on +44 (0)1983 813913 to order a Treatment Gift Voucher. If you have a Treatment Gift Voucher please ensure to bring it with you on the day of your treatment for payment. Please be aware that Liz Earle Treatment Gift Vouchers can only be redeemed at Liz Earle flagship stores.

Yes, our stores and Treatment Rooms are available for private hire and are perfect for a group of friends wishing to experience treatments together. For more details, please contact the relevant store and speak to a member of our team.

A facial every 6-8 weeks will give you personal time to relax and restore your wellbeing, and is an effective, blissful way to ensure healthy-looking, glowing skin – your therapist will be happy to advise you on how often they would recommend treatments for you.

We launched in stockists such as Boots and John Lewis in response to customers telling us that they would love to be able to pick up their Liz Earle essentials in their local area. However, our online offers and promotions are exclusive when you shop with us direct, either via our website, through our Customer Centre or in one of our three Liz Earle flagship stores.

Our products are available in a number of stockists - full details can be found on our where to buy page.