Liz Earle − Award-winning skincare, haircare and fragrance

If you have a Treatment appointment scheduled for the coming weeks, our team will be in touch soon to inform you of our decision to postpone all skincare services. 

You will be offered a refund or a credit to your account in case you wish to rebook when our services resume. Please note – refunds are dependent on the method of payment used. 

If you have any questions, our Customer Centre team on the Isle of Wight are always happy to help by phone on +44 (0) 1983 813913 or by email at ccare@lizearle.com.

We appreciate that it is a difficult and uncertain time for some. Therefore, we will be pleased to offer a full refund to any customers who feel they are unable to reschedule and instead wish to cancel their appointment completely. 

Please contact us before your appointment and our team will arrange your refund. This will be dependent on the method of payment used. 

We will continue to update our advice to our store teams and adapt to keep our advisors and customers safe.

Our Customer Centre team on the Isle of Wight are always happy to help by phone on +44 (0) 1983 813913 or by email at ccare@lizearle.com.

At Liz Earle, we take our responsibility towards people and the planet seriously. Since 1995 (long before many companies began to adopt more sustainable practices’) we’ve built our brand on socially responsible practices – from sustainably sourcing ingredients worldwide, to supporting local charities right here on the Isle of Wight.

We’re proud to be a brand based on firm principles that have shaped the way we do business for over 20 years. From our environmentally friendly Head Office, The Green House, to our cruelty free status and responsibly sourced ingredients, we’re committed to positive change in the beauty industry. We’re also making strides towards more sustainable packaging.

Liz Earle has a longstanding heritage of supporting local community causes. We make regular donations of toys to Aspire, a Ryde-based community space that works with the isolated and the lonely. We also planted an edible garden at the Isle of Wight foodbank so that their customers have access to locally grown, fresh produce, and donate our products to St. George’s School for children with special needs so that they can be sold through their on-site hair and beauty salon. We’re constantly looking for charities to support on our beloved Isle of Wight, striving to give back to the community that we’re so fortunate to be a part of.

All of our products are suitable for vegetarians. We do however use animal by-products such as beeswax, propolis and Manuka honey in some of our products, however we never use animal-derived ingredients such as carmine, shellac or collagen.

We champion Naturally Active ingredients, so when we formulate a new product we expect that, wherever possible, the primary function or performance is achieved from ingredients that have been classified as naturally derived, either from plant, marine or mineral sources.

We work hard to maintain, manage and constantly improve our supply chain. This means that at any stage along the product journey, we can be confident that not only the quality of ingredients meets our exacting standards, but we can also closely monitor our environmental and social impact.

All ingredients used in Liz Earle products are clearly displayed on our packaging and meet the requirements of our parent company’s (Walgreens Boots Alliance) global Restricted Substances List. Boots and Walgreens always have the safety of their customers and the environment at the heart of everything that they do. Both companies have grown from a strong pharmaceutical heritage and have long established expertise in retailing, while Boots also adds manufacturing expertise. Our HQ’s chemicals experts use these unrivalled multi-sector credentials to clearly identify and understand the safety impact some chemicals may have and keep very close control of those that are used in all of our products.

All factories used to make Liz Earle products are known to us and are audited before being used for the first time against our global ethical trading standards (internationally recognised labour conventions and environmental protection standards) – and thereafter audited every one to two years.

We are also a Sustainability Partner for non-profit industry association Global Shea Alliance, which promotes industry sustainability, quality practices and standards for shea butter used in food and cosmetics. 

We can confirm that our ie.lizearle.com site was closed on 29th March 2019. We continuously review our business strategy to respond to changing shopping behaviour, as well as what you, our loyal customers, expect from us. Over time it has become apparent that our ROI e-commerce site was not functioning how we would like and doesn’t look as good as you deserve! For this reason, after careful consideration, we decided to close ie.lizearle.com so our team can focus on developing a new multi-currency shopping destination.

To enable our customers to continue shopping their Liz Earle skincare favourites, we have directed you to uk.lizearle.com instead. 

Our UK site, which was upgraded in May 2018, will offer you a wider choice of products (which we can’t wait for you to try!), a wealth of brand content, plus advice, tips and recommendations from our team of experts. You’ll also experience a more optimised and streamlined smart phone experience for those shopping on the go. 

Yes, it is. uk.lizearle.com, our UK site, was upgraded in May 2018 and has a very different look and feel, as well as a wealth of brand content, including advice, tips and recommendations from our team of experts. You’ll also experience a more optimised and streamlined smart phone experience for those shopping on the go. We hope you’ll continue to enjoy shopping with us – please let us know what you think.

Unfortunately, to ensure a secure and safe transfer to our UK site, it was not possible to move your saved card information. Please rest assured that the cards previously saved have been deleted from our system. We can confirm that you will need to type in your payment card details to complete your purchase. We’re sorry for any inconvenience this may cause.

To view all delivery information, please click here.

We’re sorry to hear you were unable to log in to your account. Your account will be locked if you enter an incorrect password six times. Our Customer Centre team are happy to help, please click here for contact details and opening times.  

If your order is being shipped outside of the European Union (EU), customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order.

Yes, if you have subscribed to receive our email newsletters we will continue to keep you updated with our latest news, offers and expert advice. 

We never do it and have been certified under The Leaping Bunny Program, an internationally recognised cruelty-free certification, since its launch. We do use animal by-products such as beeswax, propolis and Manuka honey, however we never use animal-derived ingredients such as carmine, shellac or collagen. All of our products are suitable for vegetarians.
 

We don't supply samples, but our travel sizes are an excellent way to try many products within our range. Most of these travel sizes contain enough product to last you approximately 7-10 days. If you are thinking of buying a product and are concerned it may not be to your liking, please bear in mind that we are happy to offer a refund or exchange on any unsuitable products. Simply contact us within 14 days of receiving the product and we will be happy to arrange this for you. Products purchased in store can be returned back to the store, with proof of purchase, within 14 days, for a refund or exchange.

While we do have a number of customers who have sensitive skin, unfortunately there are no guarantees that individual products within our range are going to suit everyone. We would therefore recommend you carry out a patch test prior to using any new skincare product for the first time. A small amount should be applied close to the area of intended use (behind the ear is ideal in this instance). Should you experience any redness, irritation or discomfort during the next 24 hours then you should immediately and thoroughly wash the test area and we would not recommend use of that particular product.

The only products in our range we would advise caution in using on sensitive skin are our Brightening Treatment Mask, Gentle Face Exfoliator and Deep Cleansing Mask due to the stimulating nature of these products.

Please be assured that if any product purchased directly from our website or Customer Centre proves to be unsuitable for use we do have a 14 day returns policy.

All of our treatments are perfect to give as a special gift. Simply visit one of our treatment rooms, buy online or call our Customer Centre on +44 (0)1983 813913 to order a Treatment Gift Voucher. If you have a Treatment Gift Voucher please ensure to bring it with you on the day of your treatment for payment. Please be aware that Liz Earle Treatment Gift Vouchers can only be redeemed at Liz Earle flagship stores.