Liz Earle Guildford store interior

Our Guildford Store

Due to the national lockdown, our Guildford Store is sadly now closed until further notice.

We’re so sorry for any disappointment this may cause – we’re already looking forward to when we can reopen our doors to you safely again. If you have any queries not answered online, please call our friendly Customer Centre team.

Thank you once again for your support and understanding. Please take care of yourselves.

GET IN TOUCH

Appointments FAQ

  • How to get a refund for your cancelled appointment

    If you have a Treatment appointment scheduled for the coming weeks, our team will be in touch soon to inform you of our decision to postpone all skincare services. 

    You will be offered a refund or a credit to your account in case you wish to rebook when our services resume. Please note – refunds are dependent on the method of payment used. 

    If you have any questions, our Customer Centre team on the Isle of Wight are always happy to help by phone on +44 (0) 1983 813913 or by email at ccare@lizearle.com.


  • Cancelling your appointment

    We appreciate that it is a difficult and uncertain time for some. Therefore, we will be pleased to offer a full refund to any customers who feel they are unable to reschedule and instead wish to cancel their appointment completely. 

    Please contact us before your appointment and our team will arrange your refund. This will be dependent on the method of payment used. 

    We will continue to update our advice to our store teams and adapt to keep our advisors and customers safe.

    Our Customer Centre team on the Isle of Wight are always happy to help by phone on +44 (0) 1983 813913 or by email at ccare@lizearle.com.

  • Postponing your appointment

    If you wish to postpone your appointment, we will be pleased to put your deposit towards a new booking. 

    We usually ask for at least 24 hours’ notice – however, until further notice we will waive this restriction and simply ask you to contact us before your appointment to let us know. 


    Our team will then arrange an alternative date with you. 

How to find us

85-89 High Street GUI 3DS

01483 561535

  • Mon - Sat: 9.30 - 17.00
  • Sun: 10.30 - 16.30
  • Bank holidays: 10.00 - 16.00

Payment types accepted: