No two days in my role as Head of Customer Experience are the same. But nothing makes me smile quite like treating a VIP customer to some legendary Liz Earle magic. That’s what happened recently when Kerry, a customer from Northern Ireland, tweeted to tell us about her mum, Sheena.
Sheena’s been using Liz Earle skincare since 1998 – two decades – and with a milestone birthday approaching, her daughters Kerry and Sarah (themselves Cleanse & Polish™ fans along with Sheena’s granddaughter Sofia, aka the third generation!) thought it would make the ultimate gift for her to visit us here at our Island HQ.
While it’s not often customers get to visit us, there was just something that touched me about Sheena’s story, so I decided to invite the three of them for the day. After all, where would be without loyal customers like Sheena?