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Welcome
- Browse products
- Discover more
Free UK delivery
When you spend £50 or more
Need some help?
Call our Customer Centre on +44 (0)1983 813 913
Free UK returns and refunds
Buy with confidence
Welcome
- Browse products
- Discover more
- Free UK delivery
When you spend £50 or more
- Need some help?
Call our Customer Centre on +44 (0)1983 813 913
- Free UK returns and refunds
Buy with confidence
Frequently Asked Questions
Join our team
- Can I apply for more than one job at Liz Earle?
You are welcome to apply for more than one role at Liz Earle. Applications will be considered separately. Please apply for the roles that you think suit your skills and expertise best.
- I can't see any closing dates for the roles?
We don’t advertise closing dates for roles. We sometimes have to close an advert early due to the high volume of vacancies, or extend an advert due to low levels of applicants. These factors and more affect how long a role will be listed on the Liz Earle website.
- Do you provide feedback after an interview?
Yes, we always contact candidates who have attended a face to face interview to let them know the outcome and to provide feedback.
- How are Liz Earle interviews structured?
If you are invited for interview you will get a formal invite, detailing further information on the format of the interview. The interviews consist of standard and competency based questions. Please ensure you visit the Liz Earle website to review the full job details and to undertake research.
All candidates will have a short phone screening, before being invited to interview. - Is there a dress code for Customer Advisors and Counter Managers?
Liz Earle provide uniforms for all retail staff. There is also a dress code. Due to the natural nature of our brand, we do request that retail staff have a natural look when working and do not have visible tattoos or piercings.
- Does Liz Earle offer employee discounts?
Yes - 75% off for retail staff and 50% for office and warehouse staff. We also get amazing goodie bags each month filled with lots of lovely Liz Earle products!
- Why do I need to provide Right to Work information?
The UK Government states that we must check a job applicant has the right to work in the UK before we employ them. More information can be found here.
- I live on the Mainland and would like to work at the Liz Earle head offices on the Isle of Wight – do you offer support with travel?
We offer complimentary Hover tickets to all staff based on the mainland. There is also a company bus that runs between our offices and Ryde town / the harbour.
- What are Counter Managers working hours? Do you get weekends off at all?
Liz Earle Counter Managers are contracted for 37.5 hours a week with 33 days holiday pro rata. Full flexibility regarding pattern of hours will be required, however, regular weekends off or a day off during a weekend are factored into the rota.
- I’ve got the job… when will I receive my paperwork?
Within 5 working days of your offer. It will be sent Recorded delivery so you may receive a card from Royal Mail if you are out. Please be sure to collect / complete these documents and post back to us as soon as possible.
- I’m having problems with my staff discount… who do I contact?
The Customer Centre – 01983 813913 – will be able to help. Please note that your staff discount may not be activated on your first day with us, it could take up to two weeks.
- I can't find a role on your website that I saw advertised elsewhere.
If you can’t find the role on our website it means we have closed the advert due to the volume of applications or because it’s been filled. This is why we don’t state closing dates on our job adverts.
- I handed my CV into a Liz Earle counter directly - when will someone contact me?
Whilst we do take CV’s handed into our Counters, it’s always best to follow up by applying through the formal channels, on our website. Please note that due to the high volume of applications, we are unfortunately unable to contact unsuccessful applicants.
- How long can I expect to wait for a response following my interview?
We try to contact all candidates who have attended an interview within five working days. If you have had a phone screen, we will only be in contact if you have been successful and are being invited to interview.
- Can Liz Earle team members move between stores?
Yes – for employees that wish to re-locate we will always try to accommodate these requests. It may not always be possible to move stores due to the business requirements and staffing in place at the desired store.
- Are tattoos or facial piercings allowed?
As we are a natural brand, we do ask for employees to have no visible tattoos or facial piercings whilst at work.
- Are there any other benefits for employees?
There are lots of benefits for employees from Contributory Pensions to Christmas Savings Schemes. For a brief overview on our benefits package click here.
- I am due to start at Liz Earle soon, what normally happens in the first few days?
We pride ourselves on the on-boarding new starters receive. For Retail staff, your first week will be down on the Isle of Wight, where we do all your product and retail training. For office based staff, your first few days will involve a brand induction training session along with sessions with each key department – so you can get to know what happens from product formulation right through to packing and distribution.
- What should I prepare for a Liz Earle telephone screening?
Do your research! Read about the job role and what it entails. There is also lots of additional information on our brand story, philosophy and products that will be useful to read.
- I am interested in a Part Time role, will there be set shifts?
We ask for full flexibility from our part time staff, but appreciate that you have other commitments so we do always try to plan the rota four weeks in advance. But we ask that your role at Liz Earle is the priority.
- I’ve received my P45…. Who / Where do I send this to?
Please send this through to our Payroll team:
FAO – Payroll Team
The Green House
Nicholson Road
Ryde
Isle of Wight
PO33 1BD - How will I know what to do once I have joined the team?
All new employees have a 3 month probation period which involves three meetings with your Line Manager. The first one should be held within two weeks to set your objectives for these 3 months and issue you with your job description. You will then have two others to make sure you are on the right track and allow you to feedback how you are finding your new role. This first 3 months is a great opportunity to find your feet and get to know your new role and team.