Joining us - FAQs
From your first day with us, whether you’re based on one of our retail counters, in our offices on the Isle of Wight or in London, you’ll be supported on an immersive 12-week induction to help you understand the brand, our values, philosophies and the expectations of your role. A competitive holiday allowance, generous monthly product allocation and discount scheme, group life assurance, cycle to work scheme and continuous professional development through our study scheme are just some of the benefits you can expect should you be successful in joining us. Full details will be shared as part of your onboarding documents.
We welcome applications for multiple roles; and these will be considered separately. We advise you to apply for roles that suit your skills and expertise best.
If you require any adjustments due to a disability, please contact us.
We don’t advertise closing dates for all of our roles. Due to a high volume of applicants, we may close roles early and likewise, need to extend where the response is lower than expected. This mainly affects our retail roles, as you’ll find we include closing dates on the majority of our office-based opportunities.
Sometimes we need to remove adverts for a specific position where we’ve received a large volume of applicants and therefore can’t always provide a specific closing date. Alternatively, some search engines continue to show expired adverts for roles that have since closed – we try our utmost to have these removed but it’s not always possible. Our website is always the best place to go if you’re interested in joining us!
We don’t accept CVs for our retail roles or support office roles unless specifically requested.
We do NOT accept unsolicited applications from recruitment agencies. Any CVs submitted will be deleted and we will not accept any liabilities for fees. As a business we have a preferred list of recruitment partners who may be instructed to support with specific vacancies, in line with the signed agreement we have with them.
Regardless of the role, you’ll receive a formal interview invite by email explaining what to expect, and suggestions of how to prepare. All interviews will consist of standard and competency-based questions. For our retail roles there will also be some shopfloor-based exercises to allow us to see you in action with customers, and let you get a flavour for the role and what you’d be doing on a daily basis if successful. For some of our office-based roles, we’ll need you to come back for a second interview, often as a chance to meet further stakeholders and understand more about the expectations and detail of the role.
As an employer we must check a job applicant’s right to work in the UK, IoM, Channel Islands or ROI before we employ them. We’ll ask you to bring your passport to your interview, along with any other supporting document(s) required. More information can be found here.
Unless advised otherwise during the interview itself, we aim to have an outcome for you within five working days. We’re happy to also provide constructive feedback, if required.
Liz Earle Beauty provides a uniform for all retail staff, however until this arrives you should wear dark coloured (black or navy) business dress whilst on counter. As with most premium beauty brands, we do have grooming guidelines to adhere to, and these will be shared with you in advance of your start.
As with all retail roles, weekends, bank holidays and evenings are all part of the usual working week and will be required in line with the needs of our business, and your home store (Boots, John Lewis or Fenwick). However, we do recognise that a work-life balance is key, so regular weekends off will be factored into the rota.
We know our part-time team members are often part-time for a reason and appreciate that you’ll have other commitments outside of work. Whilst we aren’t able to contract to specific days and times, we always try to plan the rota four weeks in advance.
Whilst we may have some flexibility, please ensure you understand the requirements of the role before applying. For example, if you are a student and available full time during the summer, but part time during term time, you will not be able to fulfil the needs of a full time position and should look for our part time positions.
As with any commercial business, we have to be able to measure our performance and so working to target for sales and other role-specific KPIs will be part of the everyday role. Supported by your management team and a network of trainers, we’ll equip you with the right tools for the job, so you can engage your customer the Liz Earle Beauty way. You’ll find that by doing your role in the way we train you to, combined with your natural passion for people and beauty retail, the sales will follow!
We’ve always preferred to compensate our teams fairly through hourly rates / annual salary and as such do not offer commission based on sales. Why? Our service model is based on providing an unrivalled customer experience, delivered by engaged and passionate advisors who have a ‘service first’ attitude.
Wherever possible we send our onboarding documents via email, so you should receive these within a few days of accepting the role. We’ll often break down the paperwork into multiple emails, so you’re not bombarded with information all at once! Please ensure you read the information carefully and return any documents as requested.
Of course! We’ll do our utmost to accommodate relocation requests, subject to the business requirements and staffing in place at the desired store. Where there are multiple counters within a close geographical area, we’ll support with a move between stores for a specific reason, i.e., a desired change to contracted hours. Likewise, we may need to move team members between counters on a temporary or permanent basis.
Yes – alongside the amazing ‘goodie box’ of products every employee receives each month, our teams benefit from a generous product discount of 50%, and if you work in a customer-facing role your product discount is 75%! Once you’ve been with us for 12 months, you’ll also have the option to nominate friends and family to receive a discount on purchases too. Additionally, store-based colleagues enjoy staff discount provided by their host store (Boots, John Lewis, Fenwick). Please note that T&Cs and a fair use policy will apply.
We try to operate a paperless office wherever possible, please scan and send via email to payroll@lizearle.com.
Your induction into your role will align with the three-month probation period, during which you’ll have regular touchpoints with your manager to ensure you’re on-track to meet your probation objectives and are happy and confident in your role. A robust induction plan will enable you to really understand the business, your role and its expectations and will provide all the tools you need along the way.