Delivery Information

UK delivery options

All of our UK deliveries are made using Royal Mail and include delivery to Northern Ireland & the Channel Islands.

Orders over £30

Standard Service - 3 working days - Free*

Recorded Standard Service - 3 working days - £1.25

Order by 2pm on a working day (Monday to Friday) and delivery is estimated in 3 working days from your order date**


Orders under £30

Standard Service - 3 working days - £3.75

Recorded Standard Service - 3 working days - £5.00

Order by 2pm on a working day (Monday to Friday) and delivery is estimated in 3 working days from your order date**


All orders

Priority Service - 2 working days - £5.25

Recorded Priority Service - 2 working days - £6.50

Special Delivery Next Day (Signed For Service) - Next working day - deliveries can be made between 7am and 9pm - £9.25

Order by 2pm on a working day (Monday to Friday) and delivery is estimated in 2 working days from your order date**

Last ordering dates for Christmas

Priority/Special Delivery - 20th December 

Standard - 20th December 


Please Note:
Priority delivery – deliveries to Northern Ireland, highland and islands or rural postcodes, may take longer than 2 working days.

Special Delivery - while we make every effort to get your order out on the same day, if you place it after 2pm, there is a possibility that it will be sent the following day. In addition, orders placed on a Friday (after 2pm), Saturday or Sunday will be delivered on Tuesday.

Christmas - As well as weekends, Christmas Eve, Christmas Day, Boxing Day, New Year's Eve and New Year's Day will not be classed as "working days"


Republic of Ireland and Europe delivery options

Orders over £30

Standard Service - 4-7 working days - Free*

International Signed for Service - 4-7 working days - £6.00


Order by 2pm on a working day (Monday to Friday) and delivery is estimated in 4-7 working days from your order date**

Last ordering dates for Christmas

Greece - 12th December

Finland, Sweden, Italy, Poland, Czech Republic - 13th December

Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland - 16th December

Belgium, France, Ireland, Luxembourg - 18th December


Please Note:

Christmas - As well as weekends, Christmas Eve, Christmas Day, Boxing Day, New Year's Eve and New Year's Day will not be classed as "working days"


Orders under £30

Standard Service - 4-7 working days - £5.70

International Signed for Service - 4-7 working days - £11.70


Order by 2pm on a working day (Monday to Friday) and delivery is estimated in 4-7 working days from your order date**


USA and Canada delivery options

Orders over £30

Standard Service - 4-7 working days - Free*

Recorded Standard Service - 4-7 working days - £13.50

Order by 2pm on a working day (Monday to Friday) and delivery is estimated in 4-7 working days from your order date**

Last ordering dates for Christmas

USA, Canada - 13th December


Please Note:

Christmas - As well as weekends, Christmas Eve, Christmas Day, Boxing Day, New Year's Eve and New Year's Day will not be classed as "working days"


Orders under £30

Standard Service - 4-7 working days - £7.50

Recorded Standard Service -4-7 working days - £21.00


Order by 2pm on a working day (Monday to Friday) and delivery is estimated in 4-7 working days from your order date**


Rest of the world delivery options

Standard Service - 10-14 working days - £15.00

International Signed For Service - 10-14 working days - £21.00

Order by 2pm on a working day (Monday to Friday) and delivery is estimated in 10-14 working days from your order date**

Last ordering dates for Christmas

Africa, Asia, Caribbean, Central & South America, Far & Middle East - 9th December 

Cyprus, Malta - 10th December 

Australia, New Zealand, Turkey - 12th December


Please Note:

Christmas - As well as weekends, Christmas Eve, Christmas Day, Boxing Day, New Year's Eve and New Year's Day will not be classed as "working days"


International updates

Japan - Effective from October 2019 - We've been advised that Airmail traffic going through a local airport has been experiencing delays since October 2019. This is due to continuously increasing inbound volumes of mail causing serious congestion at the airport mail handling facility.

Hong Kong - Effective from 8th November 2019 - Due to a series of public events and road blocks, in major parts of Hong Kong is seriously affecting inbound and outbound mail services. This disruption is expected to continue for a number of days.

Nicaragua - Effective from October 2019 - Due to operational difficulties, the airline has temporary suspended the uplift of mail to Nicaragua. Mail and parcels will be held until resumption of services, as a result, delivery delays can be expected. 

  • What delivery options do you offer?

    For a full list of our delivery options and prices please see our delivery information page.

  • Can I track my order?

    Yes. We despatch all our orders via Royal Mail. Regardless of whether you choose to have your order delivered via standard, priority, special or recorded signed for service, you will be able to track your parcel's progress.

    When you receive your despatch confirmation, within the body of the email we will include a link to the Royal Mail website, which will then enable you to Track & Trace your parcel. Please be aware that information relating to your order may not be available to view immediately after it leaves us – if this is the case, please try again a little later.

    If you chose to have your order sent overseas, including via our international signed for service, please call us on +44(0) 1983 813 913 and we will be happy to assist you.

  • My order is being shipped outside the European Union (EU). Will I have to pay customs charges?

    If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order.

    We may at our discretion require payment by bank transfer rather than by credit card prior to shipping.

  • Do you deliver to BFPO addresses?

    Yes, please enter your delivery address as normal during the checkout, selecting BFPO in the country field.

  • Was my order on the website successful?

    When ordering online, you can always double check that an order has been successful by checking your order history. To do this, go to ‘My Account’ and then select ‘My order history’. This will show you all successful orders along with the order status. If you experience any issues, please call our Customer Centre on 01983 813 913 to place your order over the phone.

  • What happens if the gift recipient doesn’t pay the customs charge?

    The gift recipient is not obliged to pay the import duty and sales tax charges; however, they won’t receive the parcel until they do. If the customs charges are not paid the item is usually held for a few weeks, and if still unpaid the parcel will be returned to sender, incurring return postage costs. To learn more, you can contact the relevant local authority before placing an order.

  • If I gift a Cleanse & Polish™ Monthly Subscription overseas will customs duty be charged?

    Yes, customs authorities require us to state the value of the items directly onto the parcel, this includes each of the monthly Cleanse & Polish™ deliveries. To receive the parcel the gift recipient could be charged import duty and sales tax charges, which must be paid by them directly.

  • I have not received my order, what should I do?

    If you have chosen to have your order despatched via standard UK delivery, please allow up to 7 working days for your order to arrive. If it is already after 7 working days, we recommend that you first contact your local sorting office to check if they are holding it for you. If they do not have your parcel, please call us on +44 (0)1983 813913 and we will be happy to investigate this for you.

    If you have chosen to have your order despatched via special or recorded signed-for delivery, including our International signed-for service, please call us on +44 (0)1983 813913 and we will be happy to investigate this for you.

  • Can I request for my order to be left somewhere if I am out when it is delivered?

    Yes, we are happy to include an instruction requesting that your parcel is left in a secure place such as a shed, a porch or with a neighbour. We are unable to include instructions that request that the parcel is left somewhere which is not secure, such as in the garden or in a bin. If you wish to request that your parcel is left in a secure place, simply select an option from the ‘If not in when delivering’ dropdown menu during Step 1 - Delivery of the checkout process. Deliveries which are sent using a service that requires a signature, such as Special Delivery and Recorded Delivery, cannot be left without a signature.

  • Do you deliver worldwide?

    Yes, we deliver around the world to 80+ countries.

  • Can I have my order delivered to multiple addresses?

    If you would like to send orders to more than one address, please place a separate order for each delivery address.

  • Will customs duty be charged on gift orders going overseas?

    While the order is a gift, and the parcel could be marked as such, customs authorities still require the value of the gift item(s) to be declared onto the parcel. To receive the parcel the gift recipient could be charged import duty and sales tax charges, which must be paid by them directly. We would recommend checking these requirements with the relevant local authority before placing an order.

  • I’ve received Liz Earle orders as gifts in the past, but have never been asked to pay customs charges, why now?

    Our processes relating to overseas parcels have recently been updated to ensure that we meet overseas shipping and HMRC legislation. Where previously the parcel would have been marked as a gift, with a zero-value declared, customs authorities require the value of the gifted item(s) to be applied directly onto the parcel, and so customs or sales tax may apply that will need to be paid directly by the recipient.

**Free delivery available when you spend £30 or more (excluding delivery and gift vouchers) through uk.lizearle.com and our Customer Centre only. Free delivery is UK, Channel Islands, Isle of Man, Europe, USA and Canada standard delivery only and applies to your entire order. Ordering after 2pm could extend delivery by an extra working day.

**Ordering after 2pm could extend delivery by an extra working day.