Delivery Information

Customer note

We still want to make sure that we can put a smile on your face with a Liz Earle delivery straight to your door. Due to the fact that we’re currently seeing a large increase in online orders and must follow vital safety precautions to look after our staff, all of our deliveries are currently seeing delays. We are sincerely sorry for this and can assure you that we’re working very hard to get your products to you.

For the time being, we will be putting some delivery options and all international orders on pause – this is an entirely temporary measure we’re taking to help make our ways of working safer in this situation. We will be informing you as soon as this changes.

We are working closely with Royal Mail to ensure your orders arrive safely and promptly – if you would like to know how they are making adjustments to their delivery services, you can discover more here. 


UK delivery options

All of our UK deliveries are made using Royal Mail.

Orders over £50

Due to the fact that we’re currently seeing a large increase in online orders, there is a slight delay in the delivery process at this unprecedented time. We are working very hard to get all website orders delivered and appreciate your patience with any delays.

Standard Service - up to 5 working days - Free*


Order by 2pm on a working day (Monday to Friday) and delivery is estimated in 5 working days from your order date. This service is not available on Bank Holidays. Delivery is only available in England, Wales, Northern Ireland and Scotland.**


Orders under £50

Due to the fact that we’re currently seeing a large increase in online orders, there is a slight delay in the delivery process at this unprecedented time. We are working very hard to get all website orders delivered and appreciate your patience with any delays.


Standard Service - up to 5 working days - £3.75


Order by 2pm on a working day (Monday to Friday) and delivery is estimated in 5 working days from your order date. This service is not available on Bank Holidays. Delivery is only available in England, Wales, Northern Ireland and Scotland.**


All orders

In light of the current situation, our Special Delivery option is on pause. Please rest assured this is a temporary measure and we’ll be letting you know as soon as there are any changes. We really appreciate your patience and understanding.

Priority Service -  up to 4 working days - £5.25

Order by 2pm on a working day (Monday to Friday) and delivery is estimated in 4 working days from your order date**


International orders

In light of the current situation, international orders can only be made via the Customer Centre; and we are unable to deliver to all countries at present. Please rest assured this is a temporary measure and we’ll be letting you know as soon as there are any changes. We really appreciate your patience and understanding. 

  • What delivery options do you offer?

    For a full list of our delivery options and prices please see our delivery information page.

  • Can I track my order?

    Yes. We despatch all our orders via Royal Mail. Regardless of whether you choose to have your order delivered via standard, priority, special or recorded signed for service, you will be able to track your parcel's progress.

    When you receive your despatch confirmation, within the body of the email we will include a link to the Royal Mail website, which will then enable you to Track & Trace your parcel. Please be aware that information relating to your order may not be available to view immediately after it leaves us – if this is the case, please try again a little later.

    If you chose to have your order sent overseas, including via our international signed for service, please call us on +44(0) 1983 813 913 and we will be happy to assist you.

  • My order is being shipped outside the UK. Will I have to pay customs charges?

    If your order is being shipped outside the UK, customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order.

    We may at our discretion require payment by bank transfer rather than by credit card prior to shipping.

  • Do you deliver to BFPO addresses?

    Yes, please enter your delivery address as normal during the checkout, selecting BFPO in the country field.

  • Was my order on the website successful?

    When ordering online, you can always double check that an order has been successful by checking your order history. To do this, go to ‘My Account’ and then select ‘My order history’. This will show you all successful orders along with the order status. If you experience any issues, please call our Customer Centre on 01983 813 913 to place your order over the phone.

  • What happens if the gift recipient doesn’t pay the customs charge?

    The gift recipient is not obliged to pay the import duty and sales tax charges; however, they won’t receive the parcel until they do. If the customs charges are not paid the item is usually held for a few weeks, and if still unpaid the parcel will be returned to sender, incurring return postage costs. To learn more, you can contact the relevant local authority before placing an order.

  • If I gift a Cleanse & Polish™ Monthly Subscription overseas will customs duty be charged?

    Yes, customs authorities require us to state the value of the items directly onto the parcel, this includes each of the monthly Cleanse & Polish™ deliveries. To receive the parcel the gift recipient could be charged import duty and sales tax charges, which must be paid by them directly.

  • I have not received my order, what should I do?

    If you have chosen to have your order despatched via standard UK delivery, please allow up to 7 working days for your order to arrive. If it is already after 7 working days, we recommend that you first contact your local sorting office to check if they are holding it for you. If they do not have your parcel, please call us on +44 (0)1983 813913 and we will be happy to investigate this for you.

    If you have chosen to have your order despatched via special or recorded signed-for delivery, including our International signed-for service, please call us on +44 (0)1983 813913 and we will be happy to investigate this for you.

  • Can I request for my order to be left somewhere if I am out when it is delivered?

    Yes, we are happy to include an instruction requesting that your parcel is left in a secure place such as a shed, a porch or with a neighbour. We are unable to include instructions that request that the parcel is left somewhere which is not secure, such as in the garden or in a bin. If you wish to request that your parcel is left in a secure place, simply select an option from the ‘If not in when delivering’ dropdown menu during Step 1 - Delivery of the checkout process. Deliveries which are sent using a service that requires a signature, such as Special Delivery and Recorded Delivery, cannot be left without a signature.

  • Do you deliver worldwide?

    Yes, we deliver around the world to 80+ countries.

  • Can I have my order delivered to multiple addresses?

    If you would like to send orders to more than one address, please place a separate order for each delivery address.

  • Will customs duty be charged on gift orders going overseas?

    While the order is a gift, and the parcel could be marked as such, customs authorities still require the value of the gift item(s) to be declared onto the parcel. To receive the parcel the gift recipient could be charged import duty and sales tax charges, which must be paid by them directly. We would recommend checking these requirements with the relevant local authority before placing an order.

  • I’ve received Liz Earle orders as gifts in the past, but have never been asked to pay customs charges, why now?

    Our processes relating to overseas parcels have recently been updated to ensure that we meet overseas shipping and HMRC legislation. Where previously the parcel would have been marked as a gift, with a zero-value declared, customs authorities require the value of the gifted item(s) to be applied directly onto the parcel, and so customs or sales tax may apply that will need to be paid directly by the recipient.

**Free delivery available when you spend £50 or more (excluding delivery and gift vouchers) through uk.lizearle.com and our Customer Centre only. Free delivery is England, Wales, Northern Ireland and Scotland standard delivery only and applies to your entire order. Ordering after 2pm could extend delivery by an extra working day.

**Ordering after 2pm could extend delivery by an extra working day.