Customer Centre Team Leader

  • Ryde, Isle of Wight
  • Full-time (37.5hrs)

We’re looking for a Customer Centre Team Leader…

This is a fantastic opportunity to lead a team of passionate Customer Service experts committed to giving our customers a range of simple yet effective products, together with exceptional levels of service and personalised honest advice! With our unique brand story and expertise in all things naturally active, this is an exciting opportunity to be part of something truly special!

So, what is this role all about?
As a Customer Centre Team Leader, you’ll be responsible for the day to day running of the Customer Centre, providing clear leadership and direction. You’ll be accountable for resource and operational planning and delivery of service excellence. Owning your team of Advisors, you’ll deliver regular training, development and support ensuring consistency of high standards at all times.

Our Customer Centre provide first class support to incoming customer queries via phone, email and social media. This includes providing expert advice regarding our products, supporting the overall service initiatives and handling complex queries as well ensuring sales targets are being catered for.

The role will involve working on a flexible Monday to Sunday rota basis.

And, who are we looking for?
A true service superstar with previous leadership experience from similar customer service environment. Call Centre background would be beneficial but not essential. You’ll be positive, approachable and collaborative in your approach, working well within a team to support the delivery of the overall Customer Centre Strategy. Commercially, you’ll have a track record of achievement in meeting targets. You’ll also have experience managing performance formally.

A strong and diplomatic team player, you’ll communicate with ease and have the ability to motivate, encourage and develop individual team members. You’ll also have a good level of computer literacy across MS Office skills. With genuine interest and passion for all things beauty and skincare, you will thrive in the world of fast-paced premium retail.
Furthermore, you will continuously operate within the remit of our Precious Recipe:
We Care More
We Never Settle
We Are One Team

To flourish at Liz Earle, you will be comfortable with ambiguity and change, approaching each day with positivity and resilience whilst taking full ownership for your deliverables.

What can we offer you in return?
This is a fantastic opportunity to join the No3 premium skincare brand in the UK, working closely with a wide range of internal stakeholders to take the growth of our great British brand to the next level! 

In addition to your basic salary, our benefits include (but are not limited to) a generous holiday allowance, contributory pension, life insurance, 75% personal product discount and a goodie box each month! #joinlizearle

How to apply

  • Email
  • Copy and paste the job type and location of the role you are applying for in the subject line.
  • Attach your CV, covering letter and current salary details.
  • Closing date: 5th August 2019

Please note

Due to the high volume of applications that we receive for our roles, we are unable to personally reply to all applications and only successful candidates will be contacted. Please do feel free to apply again in the future if you see something else you are interested in.

Diversity and inclusion is at the centre of everything we do. Liz Earle Beauty Co. is an equal opportunities employer, part of Walgreens Boots Alliance. We work closely with our Global Brands recruitment partners within the wider WBA and may share your information internally for recruitment purposes only. Where we do this, we ensure they give your information the same level of care and security as we do in accordance with GDPR. If your application is unsuccessful, we will retain your details for a period of twelve (12) months and may contact you about alternative vacancies.