Customer Centre Team Leader

Internal Development Opportunity!

  • Ryde, Isle of Wight
  • Full-time (37.5hrs)

We’re looking for a Customer Centre Team Leader…

This is a fantastic opportunity to lead a team of passionate Customer Service experts committed to giving our customers a range of simple yet effective products, together with exceptional levels of service and personalised honest advice!

As a Customer Centre Team Leader, you will play a pivotal role in ensuring delivery of service excellence through regular training, development and support to your team of six Customer Centre Advisors. The team provides first class support to incoming customer queries via phone, email and social media. This includes providing expert advice regarding our products, supporting the overall service initiatives and handling complex queries as well ensuring sales targets are being catered for.

The role will involve working on a flexible Monday to Sunday rota basis.

So, who are we looking for?
A positive candidate with our Precious Recipe at heart! Sound customer service skills and track record of achievement in meeting targets and KPIs is essential, along with precedent for showcasing leadership behaviours and readiness to step up!

You will possess excellent communication skills, have the ability to motivate, encourage and develop individual team members whilst delivering on set targets, along with undertaking a full cycle of performance management, from managing absences to formally addressing capability. A result driven individual with a genuine interest in our customers at heart, you will work together with your peers and management to support and shape up the delivery of Customer Centre Strategy. You will have a good level of computer literacy across Microsoft applications and a basic understanding of the role of social media. Additionally, you will be naturally organised, able to prioritise effectively along with the courage and diplomacy to lead the team in undertaking and owning challenging decisions and conversations.

What can we offer you in return?
Coaching, training and development to support your career aspirations! Our Precious Recipe – We Care More, We Never Settle and We Are One Team highlights our commitment to customers and colleagues alike. As a business we will invest on you, providing you with exposure and training to build you up to become a super star leader. This is your chance to be part of something special. #joinlizearle

In addition to a competitive salary, our benefits include (but are not limited to) a generous holiday allowance, contributory pension, life insurance, 75% personal product discount and a goodie box each month! #joinlizearle

How to apply

  • Email
  • Copy and paste the job type and location of the role you are applying for in the subject line.
  • Attach your CV, covering letter and current salary details.
  • Closing date: Monday the 11th June 2018

Please note

Due to the high volume of applications that we receive for our roles, we are unable to personally reply to all applications and only successful candidates will be contacted. Please do feel free to apply again in the future if you see something else you are interested in.

Diversity and inclusion is at the centre of everything we do. Liz Earle Beauty Co. is an equal opportunities employer, part of Walgreens Boots Alliance. We work closely with our Global Brands recruitment partners within the wider WBA and may share your information internally for recruitment purposes only. Where we do this, we ensure they give your information the same level of care and security as we do in accordance with GDPR. If your application is unsuccessful, we will retain your details for a period of twelve (12) months and may contact you about alternative vacancies.