In times that are so uncertain, we want to make sure that we’re still putting a smile on your face and letting you experience the skincare you love. You can be sure that our first priority will always be the health and wellbeing of our customers and colleagues. Over the past few weeks, as we have discovered more about coronavirus (COVID-19), we’ve quickly implemented additional support and guidelines to make sure that we’re doing everything possible to ensure this. 

Is this affecting the Liz Earle products available?

During this uncertain time, we have streamlined our range. You will still be able to purchase many of your skincare favourites, but we have needed to pause some products. Rest assured, this is just a temporary measure.

If you placed your order before midnight on Friday 3rd April and are still waiting for it to arrive, we want to reassure you that this streamlining will not affect the products you receive. 

The safety of our teams is of paramount importance to us, and due to current circumstances, we have seen a large rise in online orders. Whilst we are doing all that we can do to support our loyal customers’ needs, we need to take measures to protect the wellbeing of our colleagues. We have reduced the number of colleagues working at our online order fulfilment and warehouse facilities to a minimum to protect their health and wellbeing.

The situation is continuously evolving for us all. As soon as we have any further updates, you will be the first to know. Thank you for your patience and understanding – your support is always greatly appreciated. 


Delivery updates

We still want to put a smile on your face with a Liz Earle delivery straight to your door. Due to the fact that we’re currently seeing a large increase in online orders, we appreciate your patience with any delays that may occur with the delivery process at this unprecedented time. 

For the time being, we will be putting some delivery options and all international orders on pause – again, this is an entirely temporary measure we’re taking to help make our ways of working safer in this situation. We will be informing you as soon as this changes.

We are working closely with Royal Mail to ensure your orders arrive safely and promptly – if you would like to know how they are making adjustments to their delivery services, you can discover more here.
 

Store closures

Considering the latest government advice, all our stores are temporarily closed. In addition, our employees based in John Lewis & Partners and Boots stores are not required to go to work. 

We’ll be sure to let everyone know the moment we resume our services in store and would like to take this opportunity to thank our amazing retail teams for their dedication and support over the past few weeks. We are committed to supporting them through these temporary closures and look forward to welcoming them back to work as soon as possible.


What about Treatments? 

With the guidance of the government and World Health Organisation in mind, we have temporarily suspended all skincare consultations, including our Facial and Body Treatments. In addition, we will not be taking any new appointments or payments for Treatment services until further notice. 

We’re sorry for any disappointment and will be sure to let everyone know the moment we resume our services.

If you have a Treatment appointment scheduled for the coming weeks, our team will be in touch to arrange your refund or can credit your account in case you wish to rebook when our service resumes. Please note – refunds are dependent on the method of payment used.


How do I get in touch?

You can still get in touch with us via Live Chat, by phone at +44 (0)1983 813913, through direct message on Facebook and Twitter, or by email at naturallyactive@lizearle.com. Our wonderful Customer Centre team are ready and waiting to answer any questions you have, advise on suspended Treatments, provide expert skincare advice, or just be there if you need to speak to someone.

Please be advised that as the team are currently experiencing high volumes of emails, there may be a longer wait than usual for a response. For all enquiries sent via social media direct messages, the team’s aim is to reply within 24 hours.

Please stay safe.

With love,

The Liz Earle team x