IT Service Desk Lead

Internal applications only

  • Ryde, Isle of Wight
  • Full-time

Don't miss your opportunity to be part of a Great British beauty brand...

We’re looking for an IT Service Desk Lead, to lead the Service Desk team in continuing to provide first class IT services, ensuring customer expectations are met or exceeded. You will ensure the team are meeting their development and performance targets and ensure company policies and procedures are followed. This will be carried out whilst demonstrating the precious recipe through the overall approach to the role and other people both within and outside the company. With our unique brand story and expertise in all things naturally active, this is an exciting opportunity to join a business that is truly special!

So, what is this role all about?

You will be responsible for overseeing and co-ordinating the Service Desk team and when required, resolving incidents and service requests raised in the helpdesk. When necessary triage tickets and requests to the relevant IT groups, whilst gathering information, investigating and assisting with root cause analysis in order to provide workarounds and solutions to repeat incidents/problems. You will provide leadership and first line management to the Service Desk team including 1-2-1’s, coaching and running meetings. 

And, who are we looking for?

You should either hold an IT qualification (such as ITIL Service Delivery Qualification) or relevant experience in an IT Services environment. Be customer focused with exceptional organizational skills and the ability to co-ordinate effectively with all areas of the business. Be a champion within the team and take personal accountability for the teams’ success, whilst establishing targets to drive performance in alignment with the team and company objectives and strategy. Have the ability to motivate the team and demonstrate a high degree of initiative in the approach to considering problems and opportunities across a wide range of business issues and functions. 

Furthermore, you will continuously operate within the remit of our Precious Recipe:
We Care More
We Never Settle
We Are One Team.

To flourish at Liz Earle, you will be at ease with the fast pace, volatility and competitiveness of retail, approaching every single day with positivity and resilience. 

What can we offer you in return?
This is a fantastic opportunity to experience working for an iconic British beauty brand. 

In addition to salary, our benefits include (but are not limited to) a generous holiday allowance, contributory pension, life insurance, 50% personal product discount and a goodie box each month.

How to apply

  • Email
  • Copy and paste the job type and location of the role you are applying for in the subject line.
  • Attach your CV, covering letter and current salary details.
  • Closing date: 7th February 2020

Please note

Due to the high volume of applications that we receive for our roles, we are unable to personally reply to all applications and only successful candidates will be contacted. Please do feel free to apply again in the future if you see something else you are interested in.

Diversity and inclusion is at the centre of everything we do. Liz Earle Beauty Co. is an equal opportunities employer, part of Walgreens Boots Alliance. We work closely with our Global Brands recruitment partners within the wider WBA and may share your information internally for recruitment purposes only. Where we do this, we ensure they give your information the same level of care and security as we do in accordance with GDPR. If your application is unsuccessful, we will retain your details for a period of twelve (12) months and may contact you about alternative vacancies.