Customer Testimonials

'I have been with Liz Earle from the start with QVC. I have used the website for the past few years as it is more personal and convenient. As usual I am full of praise about absolutely everything from the products to the service etc., I am 65 and my skin is like a 40 year old as I am often told. Well done to you all for continually keeping prices low but products stil excellent. love Kayx'

'I visited Fenwick in Bond Street today and was browsing your counter. Your advisor greeted me in a friendly way but I told her I was just browsing and so she left me alone (exactly what I wanted her to do). Having had rather unsatisfactory service at another counter where they seemed unable to advise me on what to do about dry, forty-something skin, and failed to even sell me some moisturiser, I thought I would pop back to your counter. Your advisor, whose name is Patricia (it's a great idea to have a name badge the customer can actually read) remembered me and asked if she might be able to help. All I can say is that if I am served with greater competence, charm, product knowledge, interest and sincerity this year, I will be amazed. I bought a few different products, and had a number of others demonstrated to me without feeling pressurised into buying them straight away. After I had paid she offered me a hand and arm massage which was very welcome and perfectly executed. She also gave me some samples and spritzed me with your scent, which I will almost certainly have to buy; I smell lovely as I type this! I would also like to say that if this woman's skin is an example of what your products can help us all aspire to, you could not have a better ambassador for your brand. Something else which I noted with pleasure is that your counter is spotlessly clean and the highest standards of hygiene are clearly a priority for your staff. I know that it is very hard work selling beauty products. I am also aware that it is not usually very well paid. This is probably why the service we may receive shopping for even some of the allegedly high-end brands does not always encourage us to buy. You would never guess either of those things from the service I received today. There is an overwhelming amount of choice in your market and I often wonder how beauty companies manage to achieve differentiation. Well you have certainly succeeded with this consumer. I wish your business every success and long may this member of your team continue to work for you. I will certainly be back and will be telling friends about my experience today.'

'I would just like to say I am absolutely thrilled to bits with the service at Liz Earle! Every time I buy something from the website, not only do I get it straight away & well packaged but get a mini freebie which is always fantastic! Recently I placed an order and in addition to everything else I received a full sized Eyebright Soothing Eye Lotion just for being a valued customer! Love your products! Thank you Liz Earle! '

'Your service is always excellent and though it bit late I just want to say how much I enjoyed Liz's latest book. It was very readable and informative. It was easy to dip into at any time!rnrn'

'Thank you as always for the excellent service that you provide. I look forward so much to receiving my products as the delivery is speedy and the packaging is so beautiful. I also love the little free gifts that I often receive. All in all, fantastic products and excellent service - one couldn't ask for more.'