We hope you love our products as much as we do, but if for any reason you are unhappy with your purchase and would like to return and exchange the product, or receive a refund, please call our customer centre on +44 (0)1983 813913 or email naturallyactive@lizearle.com.

Our team of advisors are here between 8.00am and 10.00pm, Monday to Friday, 9.00am to 4.00pm on Saturday and 10.00am to 4.00pm on Sunday. At all other times, please leave a message and we will ring you back as soon as we can.

Please notify us within 14 days of receiving your order if you would like to return a product for exchange or refund. We will then send you a freepost label to return the goods.



Cancelling an Order

You have the statutory right to cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day that they are received. Simply call our customer centre on +44 (0)1983 813913 during our opening hours (as above) or email cancellation@lizearle.com with your name, address and order reference number.

You also have the statutory right to withdraw from the order at any time after it has been dispatched, but no later than 7 working days after the day after you receive the product. Please call our customer centre on +44 (0)1983 813913 or email cancellation@lizearle.com with your name, address and order reference number.