Are you passionate about beauty and skincare? Have you got previous Business Management experience looking after a high-profile beauty counter?

Here’s your opportunity to become part of a great British brand. Liz Earle has a long tradition in providing the finest quality, award-winning botanical beauty products, combined with world class customer service. Our Precious RecipeWe Care More, We Never Settle, We Are One Team − is the guiding principle behind our success, illustrating our commitment to our customers, staff and stakeholders alike.

Like us, John Lewis is a trusted British company that shares our passion for quality, honesty and exceptional customer service.

As an experienced and commercially driven Business Manager you will take ownership and accountability for the counter by leading and inspiring the Counter Manager and Customer Advisors to deliver exceptional retail performance and service excellence at all times. To consistently monitoring performance to identify development and growth opportunities, sharing best practices and addressing training or management needs. You will work closely with the Area Manager and key stakeholders to learn and explore new opportunities to improve performance, service and people management skills.

As a Liz Earle Business Manager in John Lewis your role will be to own, endorse and proactively drive achievement of retail and KPI performance within the specific store and team in line with company expectations. Providing exceptional service to each and every customer, leading by example within the team and always keeping the customer at the heart of any retail or counter initiatives.

You will be pivotal in promoting the Liz Earle brand and all things naturally active by ensuring a fantastic customer journey throughout by acting as an ambassador and true host for the Liz Earle brand in store with all customers and internal/external contacts. This will include using your detailed product knowledge and skincare expertise to answer any customer queries, educating about skincare routines and selecting suitable products.

You will also be responsible for ensuring high standards of product presentation and counter cleanliness at all times as well as maintaining adequate stock levels to optimise and improve profitability and drive the growth of store in line with profit objectives.

If you would like to join our team and be part of this exciting venture, are passionate about great skincare and offering fantastic customer service we would love to hear from you.

To be successful in this role you will have extensive previous management experience in a premium beauty retail brand. You will also have a genuine interest or background in skincare and beauty therapy. Your communication skills will be superb and you will have natural ability to build relationships with various stakeholders be that customers, colleagues or store staff. Proven track record in driving commercial success is pivotal along with proactive and positive approach. You are used to working in a highly targeted environment, analysing and reporting on performance data along with driving traffic and sales to the counter. Your approach will be calm and friendly even when under pressure. As a Business Manager your agenda will be that of coaching, motivating and enabling staff to realise their full potential.


In return, you will receive an excellent salary and benefits package which includes:

  • Full retail and product training on our beautiful home on the Isle of Wight
  • 33 days holiday, pro rata
  • Long service additional holiday award
  • 3% Contributory Pension scheme
  • Generous Monthly Product Allowance
  • Personal Product Discount Scheme of 75%
  • Friends and Family Discount Scheme
  • Profit Share Scheme
  • 2x Salary Life Assurance



Please note - due to the high volume of applications that we receive for our roles, we are unable to personally reply to all applications and only successful candidates will be contacted. Please do feel free to apply again in the future if you see something else you are interested in.

Liz Earle Beauty Co. is an equal opportunities employer.