Here at Liz Earle Beauty Company, we are passionate about all we do. We are committed to giving our customers a range of simple yet effective products, together with exceptional levels of service and personalised honest advice. From our humble roots on the Isle of Wight, to our ever growing National Coverage of over 100 Counters and Stores, you can see us in John Lewis and Boots as well across QVC, our award winning Website and Customer Centre.
As a Customer Centre Team Leader you will play a pivotal role in ensuring delivery of service excellence through regularly training, development and support to your team of circa 7 Customer Centre Advisors. The team provides first class support to incoming customer queries via phone, email and social media. This includes providing expert advice regarding our products, supporting the overall service initiatives and handling complex queries as well ensuring sales targets are being catered for. The role will involve working on a flexible Monday to Sunday rota basis.
- Team development, coaching and support to ensure our Customer Advisors are fully trained and supported to offer complete service
- Monitoring team performance to ensure maximum productivity
- Work closely with Customer Centre Manager and other Team Leaders to deliver on Customer Centre objectives and measures
- Full cycle of staff management from recruitment to performance managing and motivating team members
Who are we looking for?
This role would be suitable for a positive candidate with previous experience in supervisory capacity in a customer service environment. You will possess excellent communication skills, have the ability to motivate, encourage and develop individual team members whilst delivering on set targets. You will be result driven with a genuine customer interest at heart. You will have a good level of computer literacy across Microsoft applications and basic understanding of the role of social media. You will have excellent interpersonal skills and be a real team player developing relationships across the business. You will have previous experience in full cycle of performance management including managing absence and capability formally. You will also have the ability to lead the team in undertaking challenging decisions including handling refunds and complaints whilst taking full ownership for decisions made.
What can we offer in return?
At Liz Earle excellent Customer Service is at the heart of what we do. Our Precious Recipe - We Care More, We Never Settle and We Are One Team highlights our commitment to customers and colleagues alike. As a Team Leader in the Customer Centre, you will be pivotal in ensuring these values are translated to everyday actions ensuring teams are fully equipped and focused in delivering on this promise internally and externally. With Liz Earle Beauty Company being the fastest growing premium beauty brand in the UK, there could not be a more exciting time to join. This is your chance to be part of something special. #joinlizearle
- 25 days holiday
- 3% Contributory Pension scheme
- Generous Monthly Product Allowance
- Personal Product Discount Scheme of 75%
- Friends and Family Discount Scheme
- Profit Share Scheme
- 2x Salary Life Assurance
To apply, please email your CV with a covering letter including current salary details and daytime telephone number to firstname.lastname@example.org.
Please note - due to the high volume of applications that we receive for our retail roles, we are unable to personally reply to all applications and only successful candidates will be contacted. Please do feel free to apply again in the future if you see something else you are interested in.Liz Earle Beauty Co. is an equal opportunities employer.