Our flagship London store and treatment rooms is the ultimate destination in which to discover more about Britain's best kept beauty secret.
As a Customer Advisor, you will pride yourself on providing the very best in customer service, support and skincare expertise to our customers.
This is a wonderful opportunity to join the team in our London shop to deliver a very special retail experience.
Full time
- London Store (37.5 hours)
Job description
Main purpose of job:
To ensure that a positive experience is enjoyed by all visitors to the shop, by providing a relaxed and welcoming environment which encourages customers to browse freely and to try our products; and to support customers with product selection by offering accurate product information and advice.
Main responsibilities:
- To give all customers a warm welcome to our shop.
- Use your skincare and product knowledge to give advice and guidance to customers on any skincare or product queries they may have; and offer customers appropriate products to ensure they are receiving the best skincare regime for their skin type.
- To take pride in the shop, ensuring standards of presentation and product and shop cleanliness are excellent at all times.
- Be proactive in developing your skincare and product knowledge, ensuring you have up to date information on our products and formulations, as well as being aware of developments within the skincare market.
- Maintain adequate stock levels and ensure that shelves are fully stocked at all times.
- Enter customer information onto the database and share customer feedback and noticeable trends.
- Assist with stocktaking, ensuring that all counting is accurate.
- Represent the Company and the range at Special Friends talks.
- Be flexible in taking on any specific shop tasks within the remit of your role.
Experience and skills
To be successful in this role you will have the following skills:
- Customer service experience gained within a similar environment.
- Excellent interpersonal skills.
- A genuine interest or background in skincare, beauty therapy or aromatherapy.
You will be:
- Passionate about delivering superb customer service.
- Enthusiastic and friendly.
- Trustworthy and able to work in total confidence.
- A team player, willing to join in with everyone else to get the job done.
- Positive and proactive.
To apply, please email your CV with a covering letter including current salary details and daytime telephone number to retailrecruitment@lizearle.com or write to:
Liz Earle Beauty Co. is an equal opportunities employer.