Customer Advisor
John Lewis - Newbury

Like us, John Lewis is a trusted British company that shares our passion for quality, honesty and exceptional customer service. We are very excited therefore to be recruiting and training Liz Earle Customer Advisors to work in a growing number of John Lewis stores across the country.

Part time

• Newbury (22.5 hours)

Job description

Main purpose of job:

To ensure that a fabulous experience is enjoyed by all our customers, by providing a relaxed and welcoming environment which encourages them to browse freely and to try our products; to support customers with product selection by offering accurate product information and advice.

Main responsibilities:

1. To give all customers a warm welcome to our area of the store.
2. Use your skincare and product knowledge to give advice and guidance to customers on any skincare or product queries they may have; and offer customers appropriate products to ensure they are receiving the best skincare regime for their skin type.
3. To take pride in our counter, ensuring standards of product presentation and cleanliness are excellent at all times.
4. Be proactive in developing your skincare and product knowledge, ensuring you have up to date information on our products and formulations, as well as being aware of developments within the skincare market.
5. Maintain adequate stock levels and ensure that shelves are fully stocked at all times and in the absence of the Counter Manager, undertake the ordering of new stock.
6. Share customer feedback and noticeable trends.
7. In the absence of the Counter Manager, relay daily sales figures to the Management team at the end of each business day.
8. Assist with stocktaking, ensuring that all counting is accurate.
9. Be flexible in taking on any specific tasks within the remit of your role.

Experience and skills

Please note that applicants must be available to work weekends.

To be successful in this role you will have the following:

• Customer service experience gained within a similar environment.
• Excellent interpersonal skills.
• A genuine interest or background in skincare, beauty therapy or aromatherapy.
• A keen eye for detail.
• Ability to remain calm, even under pressure.

You will be:

• Passionate about delivering superb customer service.
• Able to empathise with all customers and offer recommendations.
• Enthusiastic and friendly.
• Trustworthy and able to work in total confidence.
• A team player, willing to join in with everyone else to get the job done.
• Positive and proactive.

To apply, please email your CV with a covering letter including current salary details and daytime telephone number to retailrecruitment@lizearle.com or write to:

Liz Earle Beauty Co. is an equal opportunities employer.