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Are you passionate about beauty and skincare? Have you got experience providing first class customer service?

Liz Earle Beauty Co, also known as Britain’s best-kept beauty secret, has a long tradition in providing finest quality natural products, combined with world class customer service. Our Precious Recipe “We Care More, We Never Settle, We Are One Team” is the guiding principle behind our success detailing our commitment to our customers, staff and stakeholders alike.

As a Liz Earle Customer Advisor your role will be to ensure a welcoming and relaxed customer experience whilst providing accurate product information and skincare advice.

You will be pivotal in promoting the Liz Earle brand and all things naturally active by ensuring a fantastic customer journey throughout. This will include using your detailed product knowledge and skincare expertise to answer any customer queries, educating about skincare routines and selecting suitable products. You will also be responsible for ensuring high standards of product presentation and counter cleanliness at all times as well as maintaining adequate stock levels.

The suitable candidate will come from a customer service background, ideally gained within the beauty or retail environment. It is essential that you have a passion and genuine interest in skincare and beauty therapy. You will also have first class interpersonal skills with the ability to empathise with all customers, offering recommendations and advice as appropriate. You will engage with the customer by demonstrating products and offering our tailored Signature Services. You will also drive sales by taking a proactive approach to your day, ensuring team and individual sales targets are reached whilst not compromising the customer experience.

In return, you will receive an excellent salary and benefits package which includes:

  • Full retail and product training on our beautiful home on the Isle of Wight
  • 33 days holiday, pro rata
  • Long service additional holiday award
  • Contributory Pension Scheme
  • Generous Monthly Product Allowance
  • Personal Product Discount Scheme of 75%
  • Friends and Family Discount Scheme
  • Profit Share Scheme
  • 2x Salary Life Assurance

Please note - due to the high volume of applications that we receive for our retail roles, we are unable to personally reply to all applications and only successful candidates will be contacted. Please do feel free to apply again in the future if you see something else you are interested in.

Liz Earle Beauty Co. is an equal opportunities employer.