How do I change my billing address?

Changing your billing address is quick and easy online. Once you have Logged in to your account, go to the Billing & delivery addresses section on the left-hand side. From this page you can edit both your billing and delivery address details using the Edit address link.

You can also add an alternative delivery address in this section. Simply click the Add New Address link on the right-hand side.

How do I add a new delivery address?

Adding an alternative delivery address to your account gives you the flexibility to have your order delivered to the most convenient address for you.

Once you have Logged in to your account, go to the Billing & delivery addresses section on the left-hand side. Simply click the Add New Address link on the right-hand side and complete the necessary fields.

How do I change a delivery address from my order?

If you are at the checkout, select 'Billing address management' and then select 'Edit address' and tick the box 'Use this address as my default delivery address'. Once you have saved the changes you will notice that your new address is saved as your default delivery address.

How do I add another payment method?

Adding an alternative payment card to your account gives you the flexibility pay online using the most convenient payment card for you.

Once you have Logged in to your account, go to the Add a card section on the left-hand side. Simply complete the necessary details for your new payment card and this card will then be available when you checkout online.

How do I unsubscribe from emails?

You can start and stop your email subscription with us in two ways. The easiest way to stop receiving our Botanical Bulletin emails is to use the Unsubscribe link in the email that is sent to you. Clicking this link takes you to our website and updates your subscription status.

Alternatively you can update your email preferences in the My Account area. Once you have Logged in to your account, go to the Newsletter subscriptions section on the left-hand side. Simply click the Unsubscribe button on the right-hand side to update your preferences.

Please note that we will process your request as soon as possible, but it might take up to 7 days