Fenwick stores

Fenwick beauty halls are an oasis of leading names and exceptional customer service, making their stores an ideal destination for beauty lovers.

A select range of Liz Earle products are available in the Fenwick stores listed below. Please note that our Liz Earle Colour range is not stocked at our Fenwick Bond Street and Williams & Griffin counters. For any queries, please contact our customer centre team on +44 (0)1983 813913.

I visited Fenwick in Bond Street today and was browsing your counter. Your advisor greeted me in a friendly way but I told her I was just browsing and so she left me alone (exactly what I wanted her to do). Having had rather unsatisfactory service at another counter where they seemed unable to advise me on what to do about dry, forty-something skin, and failed to even sell me some moisturiser, I thought I would pop back to your counter. Your advisor, whose name is Patricia (it's a great idea to have a name badge the customer can actually read) remembered me and asked if she might be able to help. All I can say is that if I am served with greater competence, charm, product knowledge, interest and sincerity this year, I will be amazed. I bought a few different products, and had a number of others demonstrated to me without feeling pressurised into buying them straight away. After I had paid she offered me a hand and arm massage which was very welcome and perfectly executed. There is an overwhelming amount of choice in your market and I often wonder how beauty companies manage to achieve differentiation. Well you have certainly succeeded with this consumer. I wish your business every success and long may this member of your team continue to work for you. I will certainly be back and will be telling friends about my experience today.Hilary Murray Hill, London