In 1998, we established our customer centre here on the Isle of Wight with a small team of just five. As we've grown over the years, so has our customer care team – we now have over 30 dedicated advisors to help you.

Call us for expert one-to-one help, personal service, or to place an order. Our team of trained advisors are at the end of the phone six days a week waiting to give you bespoke beauty and make up advice and help with your questions. As our customer centre is based at the heart of our business on the Isle of Wight, the answer to any query you have is never far away.

+44 (0)1983 813913


Normal opening times

Monday to Friday:
8.00am - 10.00pm
Saturday:
9.00am - 4.00pm
Sunday* :
10.00am - 4.00pm
Bank Holidays:
10.00am - 4.00pm

*Excluding Easter Sunday

Christmas opening times

Christmas Eve:
8.00am - Midday
Christmas Day:
Closed
Boxing Day :
10.00am - 4.00pm
Saturday 27th December:
9.00am - 4.00pm
Sunday 28th December:
10.00am - 4.00pm
Monday 29th December:
8.00am - 6.00pm
Tuesday 30th December:
8.00am - 6.00pm
New Years Eve:
8.00am - 5.00pm
New Years Day:
Closed
Friday 2nd January:
8.00am - 10.00pm
Sarah Ferrari, Customer Centre Manager

Sarah Ferrari, Customer Centre Manager

Sarah manages our growing team of customer advisors, based on our island home.